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This is my first post so i would be very grateful for any help or advice you guys can give me!
I am currently in the process of trying to claim back £1852 in bank charges from the RBOS.
I got my copy bank statements from them no problem and calculated the ammount i was owed. I sent my local branch a letter on 21st March to request they repaid me all of the charges, however I received no reply.
So I wrote to them again on 4th April, enclosing a copy of my letter from 21st March, asking them again to refund all of my charges.
I still didnt get a reply so I rang my branch last Friday and they advised me to ring a freephone number and somebody there would be able to help me. However, after holding for 25 minutes I was advised that RBOS had received my claim on 24th March but they were taking 8 weeks to process.
So i wondering if anybody else has been fobbed off with this excuse from the RBOS as it appears to me that they are stalling for time and im unsure if i should leave it till the end of May for a reply from them or should I pressure them for an answer now?
This is a common response at the moment and one you will notice in many threads with a little bit of research. It helps to read through some RBS threads to see what you might expect throughout the process of claiming your charges.
As PP says, this is just delaying tactics and you keep to your timescales. The 8 weeks is the maximum they are allowed to take as instructed by I can't remember who (possibly the FSA or the fos can't remember, too late in the night!). They send this out in the hope that people listen and back off.
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