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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I Am Looking Right Template Letter Please Help Me.


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After calculating my bank charges over the past six years i was horrified when it totalled almost £8000.I dont know how i managed to stay a float.I forwarded a letter to my bank asking them to return the unlawfully rediculous bank charges.After doing so they forwarded me a letter that the matter is currently being investigated followed by their detailed complaint procedure.I feel they are trying to bluff me with a process of waiting 8 weeks and then being refused my money back.What can i do next, can you help me with a suitable template letter please.please i need advice.

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If you have used the template letter requesting your charges back then after 14 days send the letter before action from the template library. You are working to your timetable and not theirs.

 

Good Luck

_______________________________________________________________________________________________________

IANAL - Opinions offered are just my personal views and are not guaranteed to be correct. I have been known to be wrong (once or twice).

Claims in progress against:

Eldest - First Direct - Part Offer received - http://www.consumeractiongroup.co.uk/forum/first-direct/79619-eldest-fd.html

Eldest - Halifax - Cheque Received Full amount - http://www.consumeractiongroup.co.uk/forum/halifax-bank-bank-scotland/66254-here-we-go-eldest.html

Youngest - Halifax x 3 - Request for refund sent - http://www.consumeractiongroup.co.uk/forum/halifax-bank-bank-scotland/79617-youngest-halifax.html

Eldest - unnamed Mortgage Provider for Charges and incorrect maths.

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Guest ChloeJane

HI!

 

The next letter is the letter before action.

 

They have said it will take several weeks, however you have your timetable and do not have to wait this long.

 

The link to the letter you need is here.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

 

This template warns them that you are and will file with the court within 14 days if they do not respond.

 

Their 8 weeks you do not have to wait for. You are able to send this now!

 

Once you send the letter, it is worth starting to view the process from here and to understand what may or may not happen.

 

This link below will guide you through the process.

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

 

It is suggested that over the next 14 days, you view what options there are for filing in court and what to expect from now on.

 

If you need me I am often in chat!

 

Good luck!

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Hi I Am Actually In Northern Ireland If You Could Offer Me Some Helpful Advice.

 

Hi, I'm in Scotland and just finding out it's not quite so easy to take banks to court here if your claiming a large amount!! I think NI has it's own rules too and the limit might be £2000, but don't take that as gospel!! Maybe have a read at the thread I started as there is some good advice there. Atlantic might be able to help you with more and he mention NI rules.

 

Anyway, don't be downheartened, I'm sure you'll get there - hope I do too!!

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Thanks. I DO THINK NORTHERN IRELAND RULES ARE DIFFERENT. YOU KNOW ITS NOT TALKED ABOUT A LOT HERE AND I FEEL LIKE I AM THE ONLY ONE.SO ANY ADVICE IS A BONUS.

 

 

Colm,

 

Try the First Trust thread here, covers a fair few issues and it's quite active.... - http://www.consumeractiongroup.co.uk/forum/other-institutions/7737-first-trust-bank.html#post55517.

 

I'm watching this thread as I am about to start helping my brother , rules slightly different from mainland, but not as restrictive as Scottish rules...

 

HTH

 

Phil

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