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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Direct Collections Ltd - does anybody know them?


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I think I have confused you! I am looking for Direct Collections Ltd who are based in Harrow. This is Direction Legal Collections in Banbury.

 

Thanks for your help anyway and pointing me towards the Debt Question site. Very informative.

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If this guy is not worried about court baliffs he probably wont be bothered by a DCA, so why waist your money. why dont you call the court for advice and maybe go for a charging order on his property. Or maybe ask a solicitor who specialises in debt collection to write to him threatening a charging order. You will need to contact the land registry first to check that he owns the property. You would be better off talking to a solicitor, they will be more honest with you as to what powers you have and your chances of getting your money

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He's sold it (for over half a million) whilst we were waiting for confirmation of final bills paid etc.

(It was actually my daughter and 4 friends who had been renting the property, I acted as guarantor) He had been promising all along that as soon as he had proof of final bills paid he would send the deposit and we naively believed him. Just as we believed in the legal system, thinking if we took him to the SCC we would get our money back. We have a CCJ against him and a Warrant of Execution but the court bailiffs have been round 4 times and he just doesn't answer the door. This guy has 8 CCJ's in total against him and knows exactly how to play the system!

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This guy has 8 CCJ's in total against him and knows exactly how to play the system!

 

Certainly sounds that way. Court bailiffs get paid a wage and not a percentage so they dont try too hard, perhaps a private bailiff, who would try alot harder.

ask blfuk1 to look at this thread, he is a baliiff and he may be able to offer some advice. he's normally giving good advice in the bailiffs forum

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  • 1 year later...

I certainly WOULD NOT recommend Direct Collections Ltd if you have a debt to recover. They take a big expenses payment up front and then do very little work (when you ring for a progress report all you get is a load of lies or waffle)

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  • 3 months later...

Just an update regarding DIRECT COLLECTIONS. I went ahead and engaged

them to collect the money that was owing to me and they were superb!

Very professional and courteous, particularly Phil who dealt with my case.

I really wish I had gone to them at the start instead of spending time and money on Court fees, CCJ's etc. etc. I couldn't recommend them enough.

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  • 1 month later...

My opinion of them is that they are unprofessional bully boys. Take no notice of OFT collection guidelines and merely try to intimidate people into paying where there is no proven debt. They have very little knowledge of the law and should be avoided at all costs. A complaint to OFT has gone in about them

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  • 5 months later...
  • 5 months later...

oh dear a troll

NEVER FORGET

 

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Help Our Hero's Website

 

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HIGHWAY OF HEROES

 

http://www.consumeractiongroup.co.uk/forum/bear-garden/181826-last-tribute-our-lads.html

 

Like Cooking ? check the Halogen Cooker thread

http://www.consumeractiongroup.co.uk/forum/bear-garden/218990-cooking-halogen-cookers.html

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:)
Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

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advertising , oh dear

 

now who is counting

 

10, 9, 8, 7, .......................

 

bye bye

NEVER FORGET

 

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Help Our Hero's Website

 

http://www.helpforheroes.org.uk/

 

HIGHWAY OF HEROES

 

http://www.consumeractiongroup.co.uk/forum/bear-garden/181826-last-tribute-our-lads.html

 

Like Cooking ? check the Halogen Cooker thread

http://www.consumeractiongroup.co.uk/forum/bear-garden/218990-cooking-halogen-cookers.html

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  • 1 month later...

Hiya

 

Yes unfortunaltey I do, they are a load of cowboys, they claim to get your bad debt collected nut trust me thaty don't all they want is your money which they take quicker than a rocket launch and then they fail to get in touch with you, so take my advice do not use them.:-x

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  • 4 weeks later...
I only have good things to say about this company. I was delighted that they successfully recovered an outstanding debt on our behalf. We had been trying to collect this payment without success for nearly a year.

 

I must commend John Kelly and his team at Direct Collections in the way they dealt with this and will not hesitate to use them in the future.

 

 

Was this the same John (JK) who is (or was ??) connected with HFO ?

 

David Price

Britannia Carpets

 

Was this the same John (JK) who is (or was ??) connected with HFO ?

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