Thread: NCP Car Parks clamped, removed & destroyed my car without my knowledge from private..

:? NCP car parks removed my car and destroyed even though it has a valid SORN and was parked in a designated bay on private property.

DVLA have just about admitted responsibility and liability.

How much compensation should I settle for?:?

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Claim for the value of the car, all subsequent hire charges, statutory interest (8% p.a.), phone calls, taxi fares.

I have just received this letter by email.

Personally I am insulted. This has taken since December 2006 to resolve. Lots of letters, emails and phone calls. Loads of stress and let us not forget that this car is incredibly rare. You simply can't buy this car in this country and I have been searching to get a price comparison since Dec 06. My car is a a very beautiful and rare machine. RIP x

Here's the letter...

Re Impounding of Vehicle K*** ***, an Audi, 2.8i Quattro V6

Dear Mr Tony Clare

In reply to your letter we have fully investigated the clamping impounding and subsequent destruction of vehicle K*** ***

Our enforcement team spotted vehicle registration K*** *** on Battery Road SE28 , they obtained authorisation to clamp and impound the vehicle.

You have stated and provided evidence that the vehicle was parked in a Private car Park allocated having examined the photographs taken of the vehicle when clamped it appears that the vehicle was parked on Private land.

We will reimburse you for the value of the vehicle; we have valued this vehicle at £380 which has been obtained using a price guide based on the vehicle condition. which was immaculate If you wish to dispute this valuation please contact us with your valuation, we will then pass this to our insurers who examine this further.

Can you please confirm the payee name and address you require the cheque to be sent too.

As we have spoken before regarding this complaint and your are completely dissatisfied with the process of the compliant I add the address of my manager to address a formal complaint with regard to this.

Mr Geoff Topliss
National Contract Manger DVLA
NCP Services
21 Bryanston Street
London
W1H 7AB

I apologise for taking so long to resolve this issue


Yours Sincerely




Jamie Barnes
Area Manager London DVLA

Pity it didn't happen is Scotland, as you could raise both a civil and criminal (extortion) action against them. Since they have already admitted to you their error, they only want to go on the basis of scrap value, however I do believe there is a case of negligence here, is there a Users Club for your marque so that a proper collectors valuation can be pursued?

Book value be damned.

You are entitled to be placed back into the position you were in before their negligence. Valuations are meaningless - what you need is the actual cost of replacement vehicle in with a similar state and mileage.

There is no 'book value' for card over 6 - 8 years old. Glass's and Parkers Guide will not list prices, so the term 'market value' in this context is meaningless.

can I not be compensated for things such as emotional trauma, sentimental value etc etc?:?

In the USA, very likely - in the UK, not a chance. The courts have continuously treated claims for this with contempt, so it's not worth the hassle jeopardising a claim by adding these.

cheers for the heads up. I will try and establish a value and send this to them.

No doubt they will negotiate what ever I say so I might just come up with a silly figure and see how far I can push them out of court.

Legally, aren't they guilty of theft and criminal damage? :?

Yup, join the Audi club and get a valuation from the club expert.

I'd not recommend doing this (high price with expectation of reduction) as they may already have a fair idea of the collector's value, and if you dig your heels in, forfeit any possibility of an otherwise amicable resolution. You need an independent valuation, using the make model year and 'immaculate' condition mentioned by them, and have the club/society doing this put it on headed notepaper. This will be you basis of claim to them and as evidence to the court. Once you have this you are off and running, and they'll be on the back-foot if they challenge it. Far better that, than appear in court to tell the judge you wanted to screw them...!

Originally Posted by noomill060

Yup, join the Audi club and get a valuation from the club expert.

That is an excellent way of obtaining the independant valuation required; you may not be able to buy the same car but at least you will have been compensated adequately for your loss.

Did you report the theft and unauthorised destruction of your car to the police?

I'd fully expect the police to say it was a 'civil' matter.

I'd fully expect PC Plodd behind the enquiries desk to say that as well. They are programmed to do so.

Ask to speak to a CID officer.

Car theft is an offence and should be punished in accordance with the criminal law.

Originally Posted by Bill Shacklock

Car theft is an offence and should be punished in accordance with the criminal law.

However, proving "beyond reasonable doubt" that this was theft would be difficult.

The intent was to permenantly deprive the owner of his property.

If that doesnt put it beyond reasonable doubt, I dont know what is.