Hi...I've been reading this forum for some time but need a bit of help now!
I sent a DPA letter to RBoS and got a list of charges / statements. Then I sent the standard prelim letter.
The response I've received today looks to be the standard letter saying 'We believe that our charges are fair, reasonable and transparent'..... etc
However it says 'if you disagree, please let us know the dates and amounts of any particular items that you dispute'
My question is has everyone else listed charge by charge what they are claiming back? Surely the bank knows this already as they sent me the statements? I'm about to write my lbaand don't know whether to list each charge on not.
Many thanks
Jaxhen
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