Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


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Thread: Henson V RBoS

  1. #1
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    Default Henson V RBoS

    Hi...I've been reading this forum for some time but need a bit of help now!
    I sent a DPA letter to RBoS and got a list of charges / statements. Then I sent the standard prelim letter.

    The response I've received today looks to be the standard letter saying 'We believe that our charges are fair, reasonable and transparent'..... etc

    However it says 'if you disagree, please let us know the dates and amounts of any particular items that you dispute'

    My question is has everyone else listed charge by charge what they are claiming back? Surely the bank knows this already as they sent me the statements? I'm about to write my lbaicon and don't know whether to list each charge on not.

    Many thanks
    Jaxhen

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  2. #2
    Platinum Account Customer lickthewallfatboy Highly informative lickthewallfatboy Highly informative lickthewallfatboy Highly informative lickthewallfatboy Highly informative lickthewallfatboy Highly informative lickthewallfatboy Highly informative

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    Default Re: Henson V RBoS

    Quote Originally Posted by jaxhen
    Hi...I've been reading this forum for some time but need a bit of help now!
    I sent a DPA letter to RBoS and got a list of charges / statements. Then I sent the standard prelim letter.

    The response I've received today looks to be the standard letter saying 'We believe that our charges are fair, reasonable and transparent'..... etc

    However it says 'if you disagree, please let us know the dates and amounts of any particular items that you dispute'

    My question is has everyone else listed charge by charge what they are claiming back? Surely the bank knows this already as they sent me the statements? I'm about to write my lbaicon and don't know whether to list each charge on not.

    Many thanks
    Jaxhen
    Jaxhen,it's important to remember 2 things-

    1.YOU are in the driving seat
    2.Banks will do almost anything to try to delay you

    Stick to the guide as laid out in the forum as regards timings,procedures etc.Just hit them with the relevant letters when it is advised to do so,and most important of all -
    STICK TO YOUR GUNS!!


  3. #3
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    Default Re: Henson V RBoS

    I sent a copy of my spreadsheet, less the interesticon columns, along with my lbaicon. The bank cannot then claim they have not had time to search for the relevant 'offences' as you have supplied them with the information, one less delaying tactic for them to employ. and when/ if you need to go to court it will show the judge that you have been co-operative = brownie points,

    Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr
    Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

  4. #4
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    Smile Re: Henson V RBoS

    Thanks for the advice....I'll put the list in with my lbaicon...looks like RBoS like to go all the way to court anyway



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