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    • No I'm not. Even if I was then comments on this forum wouldn't constitute legal advice in the formal sense. Now you've engaged a lawyer directly can I just make couple of final suggestions? Firstly make sure he is fully aware of the facts. And don't mix and match by taking his advice on one aspect while ploughing your own furrow on others.  Let us know how you get on now you have a solicitor acting for you.
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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
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Not much to claim with this company JUST A MERE 84.00 . I requested all late charges over the phone since start of account which they kindly gave me .

 

sent letter asking for it back on 3 APRIL

REC letter on 10 april -saying sorry to hear you have a compliant but we will look into and get back to you within 10days and try to resolve it ...

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Not much to claim with this company JUST A MERE 84.00 . I requested all late charges over the phone since start of account which they kindly gave me .

 

sent letter asking for it back on 3 APRIL

REC letter on 10 april -saying sorry to hear you have a compliant but we will look into and get back to you within 10days and try to resolve it ...

 

Every penny counts, stick to your time table and not theirs the next letter is due soon. :wink:

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right received letter today ..about request for payment ..

 

the usual sorry you have concerns about your account .....

we think our charges are fair and resonable . as a gestureof goodwilll

we offer you 8.48 -diff between oringal fees and the current ..12.00 charges ..

 

 

should i sent off the LBA LETTER OR REJECTION LETTER AS PARTIAL SETTLEMENT.

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Welcome to the forum.

 

Please take time to read the faq's

Please find your banks forum and start a thread;

(your user name) V (banks name)

use the template letters in order Stick to the timetable in there.

 

For instant live help please go to the chat room

 

Any advice given is purely based on personal experience and if in doubt you should seek further advice from a professional.

 

 

 

 

A-Z of useful links to this site.

http://www.consumeractiongroup.co.uk/forum/post-436526.html

 

A list of head office departments to send your requests to

http://www.consumeractiongroup.co.uk/forum/post-752168.html

 

Step by step instructions better safe than sorry!

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

 

Templates If it aint broke dont fix it!

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

 

Online claim or direct at court?

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/71369-getting-mcol-right.html#post614610

 

Finally good Luck.

jamesrap.

 

"The only thing that interferes with my learning is my education." Albert Einstein

 

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  • 2 weeks later...

need a little advice here . i know mint owe me 84.00 .they sent me a letter offer ing 8.48 which aint even half of it .iam going to sent off n1 form but i dont have statments as proof of itemised charges . if it wont reach court then will it be ok ...

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need a little advice here . i know mint owe me 84.00 .they sent me a letter offer ing 8.48 which aint even half of it .iam going to sent off n1 form but i dont have statments as proof of itemised charges . if it wont reach court then will it be ok ...

 

No you will require copy statements or details from Mint of the charges for your court bundle.

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well received letter today after sending them a lba on 21 April .. They still refusing topay up and are sticking with their offer of 8.68.

 

i only got details of mint via phone so dont have statments detailing the amounts so iam goin to try complainting to ombudsman..

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  • 3 weeks later...
:mad: arrh has everyone gone to sleep on this site or what --no ones replying to my questions and wheres a moderator when u need one. maybe i should file a claim for ignorance lol:(

 

As livelylad says you will need the statements. Most people are using the S.A.R - (Subject Access Request) route under the Data Protection Act but most banks will get you copy statements on payment of a small fee (NatWest will get any number of copy statements for £5, for example).

 

It might be worth phoning Mint and asking about copy statements and then use the method they recommend to get them. Persoanally, I would wait until you have them before going further. It may turn out they owe you a lot more and the LBA stage is the last time you can easily change your claim.

 

Steven

 

 

 

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