Thread: CAGisforME -v- Barclaycard

My situation is a little different.

I held a Visa & Mastercard Account with Barclaycard, as a member of staff of Barclays. (Please don't shout at me, I'm here for the same reasons as you!!)

At the time that i was experiencing financial difficulties I took a Barclays staff-loan to repay the balances on the Barclaycards and these were cancelled. I know there were a lot of charges on them, but since this all happened in 2003 or before I have no record of the Account Numbers.

I rang Barclaycard, who claimed to have no knowledge of my ever having an account. (I suspect they knew why I was asking! )

They recommended I wrote to the Trace Team.

Which I did, on 29th March and they haven't bothered to respond.

I have just done an SAR letter and intend to send that tomorrow.

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Good include as much information on the account in the SAR they still have to comply with the request.

Thanks Livelylad.

Well, I've included my full name, my staff number and the address the account was held at and stated that I held a Visa and a Mastercard.

And my current address obviously.

I KNOW that the accounts were tallied to the staff number. So they can't say they weren't!

I know I didn't imagine those cards and will get on to Staff Loans for the account numbers if I have to!

Well, well, well....

A month down the line and a letter from Barclaycard:

" BARCLAYCARD CUSTOMER SERVICES
DATA PROTECTION ACT 1998 - Subject access request

Further to your request for personal data held with Barclaycard.

Unfortunately we are unablle to provide you with the information you have requested as it has been deleted from our main computer systems and therefore will not be available.

If the purpose for your request for statements was to calculate and reclaim fees you may have paid in excess of the Office of Fair Trading limit, please write to Barclaycard Customer relations at the following address and enclose a copy of this letter:

Barclaycard Customer Relations
PO Box 599
Manchester
M60 3NF

Yours sincerely,

UNSIGNED

Account Manager
Barclaycard Customer Services"

Ok, so what now?

SAR was sent 16th April. Recorded Delivery.

Do they get 40 days in TOTAL, or do the 40 days start again with the letter I'm about to send to Barclaycard Customer Relations (as opposed to services!) ?????

I'd be grateful for some advice on how to continue this.

Any ideas, anyone?

Well, in the absence of anyone elses views I have written this letter:

Mr Adrian Whalley,
Head of Data Protection,
Barclaycard PLC,
1234 Pavilion Drive,
Northampton,
NN4 7SG


Dear Mr Whalley,

Failed Subject access request

I recently wrote to your Company requesting information held about myself. I enclose a copy of my letters for ease of reference.

To date I have not received the courtesy of a reply from the Trace Team.

Enough time had elapsed for the information requested to be furnished to myself and therefore, it was with regret that I felt compelled to make a formal Subject access request.

I have now been advised that your Company is unable to provide me with this information. Please find enclosed a copy of the letter received by myself.

I have been advised to write to Barclaycard Customer Relations, however, I understand that you are the Data Controller for Barclaycard and therefore I would like to re-iterate my Subject Access Request.

Please supply me with a complete list of transactions and charges relating to the now closed accounts with your organisation from May 2001 to the closing date. Alternatively, a complete set of statements for that period will be acceptable.

Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my banking business with you.

If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response.

I enclose the statutory maximum fee of £10.

Your Company had 40 days from my original letter in which to comply. The deadline for compliance is 31st May, after which I reserve the right to report Barclaycard to the Information Commissioners Office and take legal action in order to ascertain the information requested.

Furthermore, if I discover that you have levied disproportionate penalties against me, then I shall be reclaiming them, and also reclaiming the enclosed £10 DPA subject access request fee.


I would be grateful if you could furnish me with the account numbers of both the Visa and the Mastercard accounts.

The address at the time of account opening, settlement and closure was xxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxx xxxxxx Please note that I no longer live at this address and all correspondence should now be sent to the address at the top of this letter.

Yours faithfully,



I am REALLY fed up with them trying to put me off. I know from my Credit Report that I will have been charged as it shows me having been 1 and 2 payments in arrears.

The account is now settled (2003) and closed, all I want to know is how much they charged me before I settled!

Hi Tanz,

I'd be grateful for the statements from 2001 to the closure date. It's the principle now!

I'll report back on any response I might get from them.

RESULT!!!

Used a contact or two to see if I was likely to get statements, as apparently staff accounts are treated differently.

Threw another letter in (me getting tough)

Barclaycard coughed up £200 this morning.

(This is DEFINATELY more than I paid in charges, so am WELL happy!!)

Time to update my sig again.

Thanks to all for help!