Thread: Didnt sign for PPI but charged for it!

Originally Posted by tattietoo

Hi Bihoney

I wrote and asked for a copy and amazingly it was sent after the second request. The reply came from

Lee Powell
Crap One
PO Box 5283
Nottingham
NG2 3YG

Do try as well and let me know how you get on.

Looks like I need to check the cancellation thing now. Thank you for that.

Hello and welcome,

They are a right shower at crap-one. They have fraudently taken money from you and you must reclaim it all back, every penny, plus the interest.
Write to them and point out what they have done and demand that they cancel the PPI and give you your money back.

Originally Posted by tattietoo

Thank you Hellhathnofury I have written a letter this weekend asking for it to be cancelled and requesting copies of all statements. I did find a letter this weekend about the PPI which was sent when I first had the card which worried me slightly as I should have picked it up then. However, the copy of the agreement clearly shows I said NO to PPI. I have also asked for them to calculate what should be returned and to advise me ASAP. How the hell do I work it out as its surely accumulative on the final balance each month! I found on another thread that someone had used 29.something % but that wouldn't take into account final balance, would it?

HELP!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!! PLEASE SOMEBODY!!!!!!!!!!!!!!!!! !

Hello,
I do agree that it will be a nightmare to calculate the interest they calculated on the ppi on the balance of the statement.

Maybe just claim back the ppi payments adding 29.0% interest or the interest rate they charged you on a daily basis.

Just an idea

Hiya
Im in the same boat, I applied for my card online back in 2003, I asked cap 1 for a list of charges that were made against my account for late payment etc. through email & they kindly provided them, I claimed them back as we do.

Now the PPI thingy came around, I rang cap1 asking for a list of charges & also could I have the credit agreement. (as I could not remember if Id ticked the box or not, I didnt tell them that) they told me because I applied online that they were unable to supply the agreement, but I did tick the box!!! now then this got me thinking if others have applied online that means cap1 could get away with this as they cannot prove it, so I emailed cap1 & asked for a list of those PPI charges, again they kindly provided them, they also sent me the leaflet about how to make a claim if your sick etc., only thing was, I could read it as the print was extremely small (font size 1 me would say) anyway, I cancelled the PPI & Im now going to try & claim them back,

I thought Id just let others know, if they have or did apply online watch out for them saying "ohh yes you ticked the box for PPI" cause if like me you cannot remember then why not try & claim them back.

Originally Posted by tattietoo

I'm tempted to go on the website for the app. form and see exactly how you "tick" it. They must have a copy, surely they have to keep one by law.

Hello

By law under the consumer credit act they must have a credit agreement :o and do have to produce one to enforce the agreement and get your money.I would send them a CCA request. and see what they come up with

You will find it in the general debt section under credit letters and templates.
You need letter N I think, it cost a £1 but is well worth it.

Creditors and DCAs - Letter Templates & Budget Planner

because I applied online that they were unable to supply the agreement,

I agree with hellhasnofury - no agreement = no enforcable debt - get a CCA request in the post today.

I asked Cap1 for the agreement signed by me, but they dont have it, I will look for the letter that they sent to me, & let you know what it says.

This is the letter from Capital One



Dear

Thank you for contacting us for a copy of your application form

Unfortunately, because you made your application online, we don't have a copy we can send you. I'm sorry for any inconvenience this cause you.

If we can help you further, please call us on our freephone number, 0800 9525150. We're here 24 hours a day, 7 days a week.

Yours sincerely
Lee Powell
Customer Relations Manger

so what do I do now, bit stuck & having a spooky moment lol

send them this letter

http://www.consumeractiongroup.co.uk...tml#post162367

and start reading up on any information about Consumer Credit Act

some reading info here

http://www.consumeractiongroup.co.uk...tml#post698228

good luck!

Thanks for that, time for some chocolate & a coffee, to help with the reading.

Originally Posted by Angi

This is the letter from Capital One



Dear

Thank you for contacting us for a copy of your application form

Unfortunately, because you made your application online, we don't have a copy we can send you. I'm sorry for any inconvenience this cause you.

If we can help you further, please call us on our freephone number, 0800 9525150. We're here 24 hours a day, 7 days a week.

Yours sincerely
Lee Powell
Customer Relations Manger

so what do I do now, bit stuck & having a spooky moment lol

Hello,

It can be a bit daunting, because you have never had the knowledge that you are going to gain from this site. Consumers do have rights. and these companies have exploited us in the name of profit

If they cannot produce a credit agreement, I would be jumping up and down for joy

Send the letter N today or as soon as possible recorded delivery, enclose your £1 fee and sit back and let the clock tick. They have 12 working days to get it to you, after which they are in default and after 30days they still don't produce it, they have committed a criminal offence,

Its a bit like claiming the bank charges back, lol I got confussed, but then I did loads of reading & got there in the end, so this will take some reading (aahhh chocolate & coffee at hand) I will send the letter N in the morning, then wait to see what happens, wonder if Lee Powell writes to me again
Will keep you all updated.

Angi x