Thread: A&L Refuses refunds

Can anyone offer some advice please?

A&L Girobank stalled sending me statements for close on two months pushing me from one person to another and each person promising that the statements would be sent. After many telephone calls I finally received the statements.

I sent the relevant claim form off to them with copies of the statements and received a reply within 5 days saying that they weren't prepared to refund anything at all as they make details of their charges known on all documentation, websites, branches, by telephone etc.

My questions are :

a) should I now just file a claim with the small claims court and see what happens or is it worth writing to them and telling them that's what I intend to do and see if that pushes them into refunding the charges?

b) is this common policy by A&L to refuse all refund requests initially?

and

c) has anyone else been in this position and what did you do next?

Thanks!!

Similar Threads:

• The NHS is ageist and refuses to help
• HA Refuses to carry repairs!! WHY?? Somebody help here please
• O2 refuses to honour my order
• Guarantor Refuses to pay?
• Information Comissioner Refuses to Act

when you say you filled in the claim form, which form are you refering to?

It was the "Bank Charges 14 day" letter.

I downloaded it from the BBC Business section website and completed it along with sending the statements showing the charges.

I'm not familiar with that site, so I wouldn't know what was in your initial claim.

All banks refuse inititally.

You should now send them the letter before action in the bank templates
section.
I would have a good read around the site, the FAQ's, step-by-step instructions etc.

That's great, thanks for all your help.

I will have a good look around the site and follow the guidance. Once I get a result, I will post it and let everyone know.

I have also just received a refusal from A & L, telling me to read the terms and conditions leaflet, I dont know where to go from here either

morganmail - you need to start your own thread in the A & L forum - with details of your claim

HI
Im just about to send my statment charges off and expect to get the same letter but carry on with it as i think it is just a standard letter they send out. Does any one know about the £5.00 overdraft CHARGE CAN WE CLAIM IT BACK OR NOT any help welcome as i want to send it off today

HI
I have been told by some one else that you can't claim back the monthly overdraft charge only the unautharised charge, can anyone confirm this for me as i don't want to look like i don't know what im doing or miss out on the money.
Thanks

still new to the site, how to post own threads in A&L forum, or have I already done it?

Hi everyone,

Still dealing with A&L.

I have had the standard second letter in reply to the LAB (letter before action) stating that their charges are reasonable and competitive etc and they are turning me down so I'm going through the process of completing the form to take them to court (the N1 form).

One thing I am stuck on and I can't seem to find anything explaining it in the FAQ's is this 8% interest claim under 69 of the county courts act.

I would really appreciate some help / guidance.

What do I put as a total amount in the "Interest under s.69 County Courts Act 1984 £xxx.xx" box?

I understand that the interest is calculated from the date of issue (IS THIS THE DATE I SUBMIT THE CLAIM FORM TO THE COURT?) but what is the "to" date of judgement / settlement?

Could somebody give me a brief "idiots" guide as to how to calculate this figure? The total charges I am hoping to claim back is £1,212:00.

I apologise if I have overlooked this somewhere in the FAQ's

Thanks

arsenal.

Read : http://www.consumeractiongroup.co.uk...laim-line.html

And use this to work out your interest charges :
http://www.consumeractiongroup.co.uk...eadsheets.html

Hope it helps

Can someone help again please?

I have taken the claim form to the court and received notification from them that it has been deemed to served on the 24/May.

Today (01/06) I have received a letter from A&L solicitors, Wragge and Co, telling me they intend to defend the claim.

In the same post, I have received a separate envelope from A&L containing a cheque offering a partial settlement of about 20% of my total claim. The settlement figure also includes the court fee that I have paid.

My questions are :

1. Has anyone else received a letter stating the intention to defend the whole claim AND a partial refund in settlement in the same post? From reading other posts, people have been getting these letters but they are usually at quite different times of the process rather than on the same day.

2. If I refiuse the partial settlement, does anyone think that A&L will actually turn up and defend the case? have they ever defended a case?

3. If they do defend the case, will I be liable for anymore court costs or other charges?

As usual, thanks for any advice anyone can give me.

hi .

there are a few of us at your stage m8.we sent back the cheques and are w8ing to see what happens next.for me personaly i want the whole claim paid and will fight on for no less.but its up to you what you need and what you want to do.my letters and offer appeared same day 1st post then 2nd post.and got returned the same day.

If I send the partial settlement back, what happens next?

will the solicitors get back in touch with me? if they do, what will the contact be about?

or will they submit a defence to the courts within 28 days? and then what happens?

Thanks!