Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Send the letter below with your details to them, with £10. As long as you send that letter with the legal bits about SAR, data protection etc they can't charge more
It seems that all the banks are taking various amounts of time.
They have 40 days from the receipt of the request, if you do not have the statements then send the non-comliance letter.
All the letters are under the library section "templates".
During the 40 days have a swot up on the FAQs and threads,