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I have recently had an offer (see thread Stitch vs RBS) and sent back my acceptance letter.
I emailed Sandy Watt to ask when I would receive the payment offered But he/she (?) says they have not received my signed letter of acceptance!!
I sent it on the 23rd March-just posted it with proof of delivery- because I could not afford to sent it recorded- I am so annoyed with myself for that! (then again, recorded is'nt a guarantee it will get to where its going either!)
Anyway I don't know if anyone else has noticed that the pre-addressed envelope they provide with the letter of offer, has a PO address, but the letter you actually sign has an address in Forthstone. I asked him/her which address I should use and was told the Forthstone one!
But, most dissapointed to be told the easter break means I may not get my refund for some time yet...
He/she did send another copy, which I will send today-RECORDED!
I have recently had an offer (see thread Stitch vs RBS) and sent back my acceptance letter.
I emailed Sandy Watt to ask when I would receive the payment offered But he/she (?) says they have not received my signed letter of acceptance!!
I sent it on the 23rd March-just posted it with proof of delivery- because I could not afford to sent it recorded- I am so annoyed with myself for that! (then again, recorded is'nt a guarantee it will get to where its going either!)
Anyway I don't know if anyone else has noticed that the pre-addressed envelope they provide with the letter of offer, has a PO address, but the letter you actually sign has an address in Forthstone. I asked him/her which address I should use and was told the Forthstone one!
But, most dissapointed to be told the easter break means I may not get my refund for some time yet...
He/she did send another copy, which I will send today-RECORDED!
Do you have a scanner? If so you could scan and email the letter back, along with the offer to post it if they want the original back?
...yes just aquired one a few days ago! I did send a scanned copy by email yesterday but Sandy Watt said he/she (does anyone know the gender!!?) could not open it.
I sent it to myself to check and it worked fine, so I don't know why it did'nt work their end...
I also asked if a scanned copy by email would be acceptable, but had no answer.
She just emailed to say she can't open attachments, due to a firewall.
I asked if I could send a fax, but that was a no...well looks like I have to rely on snail mail...
....note to everyone, check they have received your acceptance letter....and send it recorded signed for!!
Just one question... did they send any kind of leaflet in with your offer? The excuse at the moment is, they have letters galore to send out, but no leaflets, which they are "required" to send along with the offer. So things are on hold until these leaflets arrive.
I had a leaflet with the first letter of offer, but not the second (the copy)which I received today.
I had read your post about them waiting for those leaflets and started to panic that my second letter might be put on hold!
HOORAH!!!! Now I can be a bit more formal and address my letter as Dear Ms. Watt, instead of Dear Sandy.
BUT. 1st March and Brian's offer is in the post, but I don't because they are waiting for leaflets???? Oh, dear. Complaint form off to the fos tomorrow, I fear.
I just checked online and my second copy of the letter accepting RBS offer has been delivered.
I will contact them again on Tuesday, and give them 5 days to refund.
I sent an email to Sandy Watt yesterday, just confirming the above.
The thing is I had an auto reply saying she is on holiday until the 16th...
There was another contact email..Mr Douthwaite...now is it just me or does that sound a lot like..doth..as in do, and waite...as in.. well you get the idea!!
On holiday, or having a nervous Breakdown? I wouldn't want her job for.. well, whatever it is she gets paid for it. However much it is, I'm sure it's not enough.
I had no reply to my email to Mark Douthwaite, ( I think I was spoiled by Sandy's quick response to the emails I sent last week!)
I emailed again today and asked for the refund to be in my account by Friday 13th, or I would proceed with my claim to court... I asked that he respond, and he did!-good man! ..just to say..
'I can confirm that your acceptance has been received and the refund will be processed as soon as possible'
Not what I wanted to hear...so looks like they are setting their own time scale...Well I have my lba ready to go on Friday, no point in contacting them again, it does'nt seem to hurry them on, I feel.
sitting on a boat?...hope its as nice as it sounds!!....
..sorry to hear you are STILL waiting for your letter ...if its any help, I have read mine and its going spare... heehee...maybe I could post it back to them for you!!!
No, not as nice as it sounds. Work, unfortunately. In the cold north sea. Next to an oil platform which keeps blocking my satellite signal for my emails.
Nothing in this morning's post either, according to my missus.
delaying tactic?
) and sent back my acceptance letter.
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Originally Posted by stitch05
