Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

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BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

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Thread: serable v rbos

  1. #1
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    Default serable v rbos

    Hi
    After reading all the facts etc we sent our 1st letter on 15th march 2007 to the following:

    Royal Bank of Scotlandicon plc
    Customer service/complaints
    36 St Andrew Square
    Edinburgh
    EH2 2YB

    We have had no reply but the letter was signed for on the 16th march, so we have now done our lbaicon letter, ready to post tomorrow.

    Hopefully we willl get a reply this time.


  2. #2
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    woolfie Novitiate woolfie's Avatar

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    Default Re: serable v rbos

    All the best

    If you are happy with the advice i have given please click the scales of justice above and give me a vote!! Thanks.

    Advice & opinions given by Woolfie are my own, and are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.




    Barclaycard 1- £520 claimed – settled
    Barclaycard 2- £435 claimed - sett;ed
    RBOS 1 £190 claimed - settled
    RBOS 2 £6500 claimed initial letter sent 26/6/6
    EGG £300 claimed – LBA sent 22nd June
    Capital 1 £200 claimed – settled

  3. #3
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    Default Re: serable v rbos

    Hi

    Just starting to get a bit worried as we have had no replies from either letter we have sent, can anyone please let us know if they used the address we sent to and if they had replies! Thanks for reading and your time and help much appreciated.


  4. #4
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    Default Re: serable v rbos

    14/03/2007 ~ Request for repayment of charges ~ Signed for 16/03/2007
    NO REPLY

    02/04/2007 ~ lbaicon ~ Signed for 05/04/2007
    NO REPLY


  5. #5
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    Default Re: serable v rbos

    Hi serable, I sent lbaicon recorded delivery to

    Royal Bank of Scotlandicon
    Customer Relation Unit
    Retail Support
    The Forthstone
    56 South Gyle Crescent
    EDINBURGH
    EH12 9LE

    e-mail SandyWatt@rbs.co.uk

    Good luck

    05/03/07 S.A.R - (Subject Access Request) handed in at branch
    Found missing statements at home !!!!
    08/03/07 Prelim+ schedule posted rec del
    22/03/07 No reply to prelim LBA posted rec del
    05/04/07 14 days and no reply to LBA, sent e-mail
    27/04/07 Offered FULL SETTLEMENT £3375
    03/05/07 Cash in bank account

  6. #6
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    Default Re: serable v rbos

    Hi serable, Thanks, Im sure if youve claimed for basic charges you will get an offer of full refund, phone them, e-mail them just before the 8 week deadline is up, should be Mon/Tues comming.
    Good Luck

    05/03/07 S.A.R - (Subject Access Request) handed in at branch
    Found missing statements at home !!!!
    08/03/07 Prelim+ schedule posted rec del
    22/03/07 No reply to prelim LBA posted rec del
    05/04/07 14 days and no reply to LBA, sent e-mail
    27/04/07 Offered FULL SETTLEMENT £3375
    03/05/07 Cash in bank account

  7. #7
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    Default Re: serable v rbos

    Hi Serable,

    Maybe a little call to the CRU unit or an email would be worthwhile if your worried but I am sure your letter would get to the correct place in Edinburgh. I sent all mine through my local branch.

    My initial letter (prelim) was received by RBSicon on the 14th March. So, I am only a couple of days ahead of you. Don't worry about not getting a reply to any letter - I didnt either. Although they did say they sent an acknowledgement on 6th April ( ) Sandy Watt assured me in an email yesterday that I would receive an offer before the 56 day FSA deadline which is the 9th May. According to a CRU worker over the phone RBS usually send an offer in the 7th week so I would expect like dangler8 said you should receive a letter next week hopefully.

    superward

    superward vs First Direct - WON!!!
    superward vs RBS - WON!!!

  8. #8
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    Default Re: serable v rbos

    Hi Serable

    I posted mine to the same address on Monday and i got a reply today. Just keep going!!!!!


  9. #9
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    Default Re: serable v rbos

    Hi ayrshirelass I assume by reply you mean the " investigating your compaint" generic letter

    05/03/07 S.A.R - (Subject Access Request) handed in at branch
    Found missing statements at home !!!!
    08/03/07 Prelim+ schedule posted rec del
    22/03/07 No reply to prelim LBA posted rec del
    05/04/07 14 days and no reply to LBA, sent e-mail
    27/04/07 Offered FULL SETTLEMENT £3375
    03/05/07 Cash in bank account

  10. #10
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    Default Re: serable v rbos

    Yes thats what i mean, but at least it is an acknowledgment


  11. #11
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    Default Re: serable v rbos

    Hi ayrshirelass

    thanks for your post. I have now emailed them (Sandy Watt) and have to accept the email as acknowledgement, so they said that under FSA regulations they have 8 weeks to investigate!! That means up until 12th June, so it's a waiting game. Hope you get your sorted out soon. Good Luck

    14/03/07 Request for repayment of charges.
    16/03/07 Signed for
    NO REPLY

    02/04/07 LBA
    05/04/07 Signed for
    NO REPLY as yet

  12. #12
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    Default Re: serable v rbos

    Quote Originally Posted by dangler8 View Post
    Hi serable, Thanks, Im sure if youve claimed for basic charges you will get an offer of full refund, phone them, e-mail them just before the 8 week deadline is up, should be Mon/Tues comming.
    Good Luck
    Hi Dangler8

    Unfortunately the 8 week deadline started from the 17th April as Sandy stated in her email that this was the acknowledgement and therefore it's 8 weeks from that date, even though she said a letter had been posted on 6th April. Never mind, 8 weeks is until 12th June, so not long really!!

    Enjoy your money!

    14/03/07 Request for repayment of charges.
    16/03/07 Signed for
    NO REPLY

    02/04/07 LBA
    05/04/07 Signed for
    NO REPLY as yet

  13. #13
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    Default Re: serable v rbos

    Serable, thats crap the 8 weeks is from the date they signed for prelim
    16/03/07. You are entitled to take your complaint to the FSO if you dont want to hang on waiting.

    05/03/07 S.A.R - (Subject Access Request) handed in at branch
    Found missing statements at home !!!!
    08/03/07 Prelim+ schedule posted rec del
    22/03/07 No reply to prelim LBA posted rec del
    05/04/07 14 days and no reply to LBA, sent e-mail
    27/04/07 Offered FULL SETTLEMENT £3375
    03/05/07 Cash in bank account

  14. #14
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    Default Re: serable v rbos - WON!!!

    WE WON!!!

    Got an offer letter yesterday for the full amount!


    14/03/07 Request for repayment of charges.
    16/03/07 Signed for
    NO REPLY

    02/04/07 LBA
    05/04/07 Signed for
    NO REPLY as yet

  15. #15
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    Default Re: serable v rbos

    Well done to you!!!!!!!!!!!!!!!!!!!! Thats fab news hope you enjoy spending all those pennies.



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