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Hi can anyone advise me? I sent my SAR along with cheque which was returned with a standard ........we are so sorry that you are unhappy blah blah blah. Today I have received a letter from The woolwich with a summary of charges from 31/01/05- 21/11/06 - Total £2562.00. No other information. Is this correct?
Please help!
Re: LastLaugh V Woolwich-Help Not what I expected!
No, it is in correct. Write back to them remindin them that the clockl started ticking two days after the date of your original letter, return the monjey and insist that they comply with the SAR and that you are reporting this matter to Information Commissioners Office. Tell tham that if they do not comply within the time allowed by the DPA and your original request, you will not hesitate to commence legal actioon for non-compliance
Keep to you original timelines and do not allow them to divert you. You are in control, not them and their stalling techniques
Re: LastLaugh V Woolwich-Help Not what I expected!
To be honest a lot of us have in the past received such summaries of our accounts which have been spot on for charges taken from us however there was concerns from members who had in the past had charges refunded so you can still ask for more info regarding your SAR however if i were you i would start the process of asking for my money back the sooner you get your prelim and lba sent of the sooner you can issue court proceedings because im sure you are aware if you read other posts the woolwich do not budge unless court papers are issued they will drag their heels at every chance they get !
if my advice has been of any help to you then please click the scales ! Thank you
Re: LastLaugh V Woolwich-Help Not what I expected!
Amanda
Surely the Woolwich should send you statements going back six years based on your SAR-otherwise how can you be sure that the figures that they given to you are accurate and complete?
Re: LastLaugh V Woolwich-Help Not what I expected!
Thank you everybody for your help, the problem I have is that I have charges for only two years and I dont know if there were any charges before this. Shall I send an lba for the amount in the summary for the two years and also send a letter asking for the other information as per my SAR request?
Re: LastLaugh V Woolwich-Help Not what I expected!
hi ppman, i didnt find this site until after i sent my SAR and in the letter i used it just said list of charges, i took their word for it, it sounds about right, cant be bothered waiting longer for statements, if it turns out that its incorrect and they owe me more then i will take them to court, as i already am at the mo.
Re: LastLaugh V Woolwich-Help Not what I expected!
I used the list they sent me as the basis of my claim with no problems.
How was the SAR worded? did you actually ask for copy statements? or just details of the charges? if the second, then technically they have complied with your request!
Re: LastLaugh V Woolwich-Help Not what I expected!
yeh mine was worded to say list of charges, as i got it from another site, but im ok with that, i think if they have put anything on that list thats inaccurate then they are liable, so its in their best intrests to be honest with it.
Re: LastLaugh V Woolwich-Help Not what I expected!
Thank you PPMAN, I have called them and they say there are no other charges. I have just gone to the templates library to use the template letter requesting the charges and there is a part which talks about overdraft interest. I dont know how much this is because I just got a summary of default charges. What shall i do just not include the interest?
Re: LastLaugh V Woolwich-Help Not what I expected!
I just received my list of charges. They are all correct however they do not include the interest charged to me that was solely due to the accumulated unlawful charges taken me into unauthorised OD on three occassions during the 6 years. I only notice this as I did have statements pertaining to those particular periods and cross referenced.
For me, it wasn't a great deal of money however I'm sure the interest charges (they add it monthly on a basc current account) would add up to a lot for many of these claims. Therefore, unless I'm much mistaken, these interest charges will only come to light for most claimants unless they have their actual statements provided.
Re: LastLaugh V Woolwich-Help Not what I expected!
on ur list of charges did they abrvieate what the charges were such as RC, OD, etc, because if so then the daily overdraft is OD, i phoned and they confirmed this is ontop of the charges ie, £3 a day
Re: LastLaugh V Woolwich-Help Not what I expected!
ur welcome hunnie, its a bit confusing when they abreviate it, but at least now u know that, thats the interest they have charged u, good luck with ur claim
Re: LastLaugh V Woolwich-Help Not what I expected!
Can anyone advise? I have received the response to the first letter asking for repayment which is exactly the same as the letter I received for the SAR request. It also says they aim to resolve this matter by 11th May. Shall I send out the lba?
Barclays Personal Account
04/03/2007 -S.A.R - (Subject Access Request) sent – no statements yet!
17/04/2007- non compliance letter sent
20/04/2007 - complaint to Information Commissioners Office
10/05/2007 - Statements received
10/06/2007- prelim letter sent for repayment
Woolwich Personal Account
04/03/2007 – S.A.R - (Subject Access Request) Sent
04/04/2007 – Prelim letter for repayment sent
17/03/2007 - LBA sent
10/05/2007 - Offer received
24/05/2007-Claim form issued
21/06/2007-Defence Filed by Barclays
09/07/2007-Allocation Questionaire Filed
LastLaugh V Woolwich-Help Not what I expected!
along with cheque which was returned with a standard ........we are so sorry that you are unhappy blah blah blah. Today I have received a letter from The woolwich with a summary of charges from 31/01/05- 21/11/06 - Total £2562.00. No other information. Is this correct?
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Re: LastLaugh V Woolwich-Help Not what I expected!
