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    • Hmm yes I see your point about proof of postage but nonetheless... "A Notice to Keeper can be served by ordinary post and the Protection of Freedoms Act requires that the Notice, to be valid,  must be delivered either (Where a notice to driver (parking ticket) has been served) Not earlier than 28 days after, nor more than 56 days after, the service of that notice to driver; or (Where no notice to driver has been served (e.g ANPR is used)) Not later than 14 days after the vehicle was parked A notice sent by post is to be presumed, unless the contrary is proved, to have been delivered on the second working day after the day on which it is posted; and for this purpose “working day” means any day other than a Saturday, Sunday or a public holiday in England and Wales." My question there is really what might constitute proof? Since you say the issue of delivery is a common one I suppose that no satisfactory answer has been established or you would probably have told me.
    • I would stand your ground and go for the interest. Even if the interest is not awarded you will get the judgement and the worst that might happen is that you won't get your claim fee.  However, it is almost inevitable that you will get the interest.  It is correct that it is at the discretion of the judge but the discretion is almost always exercised in favour of the claimant in these cases.  I think you should stand your ground and don't give even the slightest penny away Another judgement against them on this issue would be very bad for them and they would be really stupid to risk it but if they did, it would cost them far more than the interest they are trying to save which they will most likely have to pay anyway
    • Yep, true to form, they are happy to just save a couple of quid... They invariably lose in court, so to them, that's a win. 😅
    • Your concern regarding the 14 days delivery is a common one. Not been on the forum that long, but I don't think the following thought has ever been challenged. My view is that they should have proof of when it was posted, not when they "issued", or printed it. Of course, they would never show any proof of postage, unless it went to court. Private parking companies are simply after money, and will just keep sending ever more threatening letters to intimidate you into paying up. It's not been mentioned yet, but DO NOT APPEAL! You could inadvertently give up useful legal protection and they will refuse any appeal, because they're just after the cash...  
    • The sign says "Parking conditions apply 24/7". Mind you, that's after a huge wall of text. The whole thing is massively confusing.  Goodness knows what you're meant to do if you spend only a fiver in Iceland or you stay a few minutes over the hour there.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cancel A Mobile Contract? - Can't Talk Talk


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Cancelled mobile contract with Carphone Warehouse in January. Cancelled DD with bank. CW attempted to get DD. Same in Jan then Feb then March. Then I got debt collectors letters so wrote to cancel again. Still trying to collect money from DD. I've now paid debt collectors £58 to complete closure BUT CW still say account live and that I hadn't sent the closure letter by registered mail!!!!! Thety've now added another £20 to account. What can I do?

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Guest Lueeze

Are you out of your minimum contract? Have you used the phone at all in the period you were cancelling? You do not have to send it registered. I would write them a stern letter advising that you cancelled this account on xxx date, and you will not therfore be liable for any extra payment, subsiquently you will be expecting a refund of the £58 and make sure you check to see if they have added anything untoward onto your credit file too! I think you may have had a 30 day cancellation period though!

 

Good Luck

 

Lou x

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  • 7 months later...

As a back up you need to send cancellation/ disconnection letters recorded delivery so you don't end up in a situation like your in now. You need to ring customer services who'll put you through to a disconnections team and they'll give you a specific address to send your letter to. The reason they say send registered is so you have proof that it was sent in the 1st place if it was sent normal mail it could've ended up anywhere. Get that letter sent again and make sure the acc gets closed!

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  • 10 months later...
Cancelled mobile contract with Carphone Warehouse in January. Cancelled DD with bank. CW attempted to get DD. Same in Jan then Feb then March. Then I got debt collectors letters so wrote to cancel again. Still trying to collect money from DD. I've now paid debt collectors £58 to complete closure BUT CW still say account live and that I hadn't sent the closure letter by registered mail!!!!! Thety've now added another £20 to account. What can I do?

 

Don't pay them anymore and challenge them. They seem to have an unstoppable computer generating bills. They are perhaps the worst phone bucket shop but no one seems to have challenged them. It's not the customer, but talkTalk who is in breach of contract and obtaining migration from BT by misrepresentation.

maunj

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  • 3 weeks later...
  • 11 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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