Thread: Mechs & Wife vrs Halifax Card Services ** WON **

As advised I'm starting a new thread on this one.

But help! I feel so dumb so don't shoot me down if its obvious! For though I understand what to amend if I was sending in the preliminary letter to the bank I'm stuck as to what to amend when I'm going to send the same letter to Card Services regarding overlimit fees and late fees. And am I claiming back the interest that they have already taken out?

If anyone has sent a preliminary letter to Card Services can they copy it in here ... without their personal details of course.

What I have amended in the prelim letter so far!

Request for repayment of charges

Dear

Your Reference: xxxx xxxx xxxx xxxx

My request
I am writing to ask you to refund to me the charges which you have levied from my account over the last 4 years.

I now understand that the regime of fees which you have been applying to my account in relation to overlimit fees, late fees, and so forth are unlawful at Common Law, Statute and recent Consumer regulations. If you say that they are not then you will pleased to demonstrate this by letting me have a full Breakdown of the costs to which you have been put by as a result of my breaches in order to reassure me that your penalties really do reflect your costs.

Additionally it has now been confirmed that your particularly high level of penalties are considered to be unfair per se by the OFT who reported on the 5th April 2006 and are therefore presumed to be unlawful in the absence of specific proof to the contrary.

Your responsibilities
I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.
I consider that your repeated representations that your charges are fair and reasonable are deceptive and that they have deceived me into agreeing to pay them.
You concealment of the true nature of your charges has prevented me from asserting my right until now.



What I require
I calculate that you have taken £000.00 plus £XXX which you have charged me in overdraft interest for the sum which you have taken. Total £XXXXX
Additionally you have entered a default notice against my credit record. This default occurred merely in respect of unlawful charges levied by you or was the result of impecuniosity caused directly by the taking by you of penalty charges which you had applied unlawfully to my account.

In addition to full payment of the sum mentioned above I require that you remove the default entry from the register. Please note that mere correction or amendment to the entry will not be acceptable.


My targets to resolve this matter
I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.

I will give you 14 days to reply to me accepting unconditionally my request in principle and letting me know a date by which I will receive payment.

If you do not respond or you do not respond positively within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

After that will be no further communication from me and I shall issue a claim at the expiry of the second deadline.

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• me V halifax card services
• Mechs and Wife V The Halifax **WON**

Thanks Maddyrose, thats what I told the other half ( she will come in as me ) you can tell its her cus er inglish is proper thtas cos i tawt her to speak proper devon LOL

anyone able to help with this one please?

Thank you very much Tom

I received the following in response to my DPA letter and am somewhat puzzled as it makes no reference to the DPA:

Dear Mr Mechs

Our Reference xxxx xxxx xxxx xxxx

I refer to an email received on the account.

I note you are asking for details of all manual intervention on account. We are under no statutory obligation to record this information and thus are unable to help further with this request.

We can, of course, supply copy statements. I therefore enclose all statements from account open date 24th June 2002. There is no charge for this service.

I trust this clarifies our position however should any of your concerns remain unresolved please let me know what you'd like me to do to put matters right. We are keen to resolve your concerns.

If I am unable to do sok, you will also find enclosed a copy of our Compaoint Leaflet that provides details of how you can contact the Finanacial Ombudsman Service for help. However, if I don't hear from you in the next eight weeks, I will assume you are happy and close my file.

Should you wish to discuss your concerns further, then please telephone me on the above number.

Yours sincerely

Margaret Rae
Complaint and Consumer Guidance.

There is no response to that following that was in my initial DPA letter:

'Additionally where there has been any event in our account history over this period which has required manual intervention by any member of your staff or any other person, we require disclosure of any indication or notes which have either caused or resulted in that manual intervention or other evidence of that manual intervention in relation to our Visa business with you.

If you are unable to supply data relating to manual intervention because there has been no such manual intervention then please be kind as to confirm this in your response to this request.'


Surely they are in breach of my DPA request? :-?

Thank you once again Tom!

Recieved today our statements adding them up it comes to £605

Originally Posted by thesubstation

despite paying the minimum amount monthly

Hi sub ... Always pay more than the minimum amount! I can't recall where I read something about that it will take forever to pay off if you pay just the minimum. Hopefully someone with more financial acumen than I can explain why.

Any info, response we get we'll post in here.

mechs

Originally Posted by thesubstation

Good luck with your case, I hope you succeed and will be watching this space!

We will keep everyone informed

Better do an update here,

We have got to the stage now where we are about to start court action .......original claim is 605 pounds..... today had a letter offering .as a good will jesture ...... wait for it now and dont get excited .........100 pounds and the usual form they want you to sign ..........but hey no amount on it if I filled it in and added a few 0000s would they notice it do you think, what a donation to this site that would be ................ guess they would so will have to reject it I suppose, they dont half make you work for your money dont they

Hey Mechs

See they are still playing hard to get with YOUR MONEY...just thought ld see how you were getting on....lve just sent my Prelim. Got a call and a letter from their debt collectors, who they call, In house Collections, dont see the diff myself as they call themselves debt coll on their letterhead, more things to confuse us...anyways lve asked both the Halifax and their DEBT Collectors not to contact me again by phone and that l will not be making any payment until my dispute has been resolved to MY satisfaction, the amount l owe is less than what they owe me, so there!!!!!!!!!!!!

Keep me posted about whats happening with your claim interested to see how they play it...

HI Marilyn, thanks for looking in, we will get there just have to be like you STAMP the foot a bit harder

I have had to lay the law down even harder in another thread , but hey we will get there

then we can thank BF and Dave and all the mods and not least of all the Banks for making us take out court action and giving us that extra feeling

The wife reckons its the Halifaxs way of getting us to save ........... I dont mind I am just going to raise a glass say Cheers to the Halifax and thats a drink or two less you can have at your xmas party