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Just joined the group and finding it all a bit daunting!! Not familiar with forums so taken me a bit of time to find my way around. I have sent my first letters to Natwest and the Woolwich. The Woolwich responded immediately and sent back my £10 cheque with a letter saying they are investigating my complaint and will respond by 17th April. Can you advise what I should do, wait for a response or demand they send my statements? Thanks.
When you send a DPA SARs request plus the £10 fee, they have 40 days in which to comply with your request.
I assume from what you say that you've just sent the letters. If that is the case then you are still well inside the 40 days
Spend a few days reading the FAQs and the step by step guide in the library section. That will answer most of your initial questions.
Regards, Rooster.
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Thanks Rooster. Will spend some time reading the FAQ's but as the Woolwich have returned my £10 cheque for the DPA SAR request, can I assume I'll get my statements within 40 days so should wait or contact them again?
I would assume that as you sent the letter asking for statements under the DPA law, that it is now deemed as being served to them and that they therefore have 40 days to respond.
The fact they returned your £10 cheque for the statements to be sent, in my opinion, is irrelevant, as you made the gesture to pay for the statements and they refused it so what more can you do?
Dont take this as professional advice by any means, but that is how i feel it would work if anyone tried to argue the point.
11/08/06 Data info requested
03/10/06 Statement copies received
11/10/06 Letter sent asking for charges to be refunded
19/10/06 Standard no received
21/10/06 Amended letter sent asking for charges to be refunded
27/10/06 Standard no received
04/11/06 LBA sent
18/11/06 MCOL filed
20/11/06 Claim issued
30/11/06 Claim acknowledged
11/12/06 Defence entered
14/11/06 AQ + defence received
17/12/2006 AQ returned
19/12/2006 Copy of their AQ received
04/01/07 Claim stayed - inadequate POC
08/01/07 POC sent
16/01/07 Claim stayed awaiting another test case
23/03/07 allocation hearing set for 17th April
11/08/06 Data info requested
03/10/06 Statement copies received
11/10/06 Letter sent asking for charges to be refunded
19/10/06 Standard no received
21/10/06 Amended letter sent asking for charges to be refunded
27/10/06 Standard no received
04/11/06 LBA sent
18/11/06 MCOL filed
20/11/06 Claim issued
30/11/06 Claim acknowledged
11/12/06 Defence entered
14/11/06 AQ + defence received
17/12/2006 AQ returned
19/12/2006 Copy of their AQ received
04/01/07 Claim stayed - inadequate POC
08/01/07 POC sent
16/01/07 Claim stayed awaiting another test case
23/03/07 allocation hearing set for 17th April
Babylove's got it right. The fee's the maximum they can charge, your letter (if you used one of the CAG templates or similar) is a valid request so effectively they've said they'll supply it for free, but as noted they've 40 days from receipt to deal with it.
Hi here is your own thread in the Woolwich bank group.
When you are ready then start another in the Natwest section too.
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Hi, when i applied for my statements of charges last year the woolwich also returned my chq for the £10 charge, they waited for the full 40 days though before i received them.
Welcome Jessica...
Have fun taking on the banks, I am!
Don't be daunted, you have plenty of help here!
It's a long battle but you will win, Woolwich take everything as far as they can in the hope you will bottle it and cave in. Just stick to your timescales and get what they owe you
Woolwich (Barclays)
Prelim sent 05/09/06, various correspondance sent/recieved, LBA sent 09/10/06, Goodwill gesture of £xxx offered 21/10/06 (rejected!), MCOL filed 11/12/06, Defence & Court AQ recieved 11/01/07 returned 29/01/07.
30/01/07 Transferred to District Judge for directions. 05/04/07 Case Management Conference due at Southend County Court.
Hi Steve31
Got a schedule of charges from the Woolwich and have sent the next letter requesting refund. Have received a response to say that they are investigating my issue and will respond by 29th May. Should I wait for their response or stick to the timeline and lodge a court claim in 14 days?
and the Woolwich. The Woolwich responded immediately and sent back my £10 cheque with a letter saying they are investigating my complaint and will respond by 17th April. Can you advise what I should do, wait for a response or demand they send my statements? Thanks.
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