Thread: Woolwich - SAR: Failure to comply (10 months)

I originally wrote to the Woolwich with my 'Subject access request' in May 2006 - they responded 10 days later saying that as my account had been closed it would take 'some time' to get the information from Head Office. I heard nothing further.

After 6 months spent overseas I have finally go round to requesting repayment of charges from SMILE, Halifax, Nationwide, and Nat West.

When I contacted the Woolwich again this month I was advised to send a new SAR to Barclays!

I have posted Barclays a letter today giving them 14 days to comply before I submit a complaint to the Information Commissioner AND go to Cout to compel disclosure.

Letter sent to:
Adrian Whalley
Radbroke Hall
Knutsford
Cheshire
WA16 9EU

Lets see how they respond.

Sparks

Hi sparks

Too right, you have a written response from last year where they acknowledged your SAR request and have likely filed it away (in your customer file or the bin) and forgotten about it...not your problem.

You could actually have made an online complaint to the ICO already however I think you need to wait now as you have provided them with an option of 14 days further grace to get the info to you.

IMO it's absolute poppycock when they write back and say it takes more than the 40 day grace just because an account is closed but I guess they will have given no more thought to this still being a pursued claim by you so hopefully you should get something back next week. Stick to the 14 days, don't waste time given anymore time, they've had ample

Thanks welshcakes.

BTW, does the Woolwich's delay mean that (by the time I get a list of my bank charges) I will have lost out on nearly a years worth of charges because of the 6 year rule - or could I argue that the six years point is marked from the day I sent my original SAR? I think I read that somewhere!

Sparks

No, don't worry, the six years is from the date you sent your original SAR.