ignored by A&L

**col123** · 28th March 2007 20:40

Hi All im new to this site so just finding my feet,i have incurred charges of 6225.50 over 6 years icon

by alliance & leicester,i sent for the statements cheque was cashed within 3 days i got my statements 40 days later,sent my letter off with copy of charges highlighted,i have heard nothing from them at all and the 14 day deadline that i set them is up in 2 days time,is it the case now that they just blank me and hope i go away? i sent recorded delivery it has received on 19th march,i rang post office to request copy of signature icon

,apparently i cant apply for this until 6th april,I have got a letter of complaint ready to post monday by special delivery,just wondered if anyone else is being ignored if so what can we do about it,kind regards col x

**hedgey06** · 28th March 2007 20:54

Most of the banks seem to ignore the preliminary letter col. Don't worry about it though - once the 14 days are up, get your lba icon

posted off recorded delivery giving them another 14 days. Stick to your own timetable regardless of the banks ignoring you. Good luck - hedgey xxx

**cazzba32** · 28th March 2007 21:43

Hi
I'm just compiling my list of charges to the A&L and I was wondering which letter to send the short Martin Lewis letter or the more aggressive one on this website- but if there going to ignore it I think I'll send the more aggressive one and I'll at least feel better

But please let me know how you get on with the A&L as I'm a stage behind you it will be interesting what to expect.

Good Luck

**jowalshy** · 28th March 2007 21:48

Hi Cazzba. You would get all the help you need if you started a thread in the A&L forum.

P.S Send this sites letter. It works.

**redsonja** · 28th March 2007 22:06

Hi, Even if they dont ignore you, they probably wont offer you a refund initially anyway. I have written 2 letters to them for my father in law and they just say the charges are legal! Pah...what a load of tosh!
Try to read the steps on this site and follow them through properly.
Good luck to you and like Jo says, start a thread in the A&L forum and you will get more help from people who have been through the same.

**col123** · 30th March 2007 11:18

Many thanks every one i will keep you all posted,as yet i have heard absolutely nothing ,i posted my letter and statement copys 2 weeks ago today,id feel a bit better if i at least had the rejection letter,but wont give up,many thanks all its nice to know im not alone,col x

**pixie5** · 1st April 2007 21:16

i am chasing A&L for £1000, they replied to my 1st letter saying the charges were all valid and in line with their terms and conditions icon

. i wrote a 2nd letter saying i was dissatisfied with their response and they have ignored that letter and i sent it almost 3 weeks ago. I am now about to start my claim with the county court icon

to recover the money as they do not appear to be willing to offer any repayment at all. i have heard that A&L tend to pay out as soon as they get the court letter advising litigation action is going to take place. once i have heard i will post my results.

**col123** · 12th April 2007 16:00

Hi all just a quick update i received a letter this morning from A&L basically it states....

thanks for contacting us regards fees on your account, having reviewed the circumstances surrounding your complaint again i can confirm that the fees have been raised in accordance with the charging policy within the terms and conditions icon

,
Fees are published in our marketing literiture for current accounts we also provide copies of terms and conditions icon

of the account when it is opened.Any changes or amendments to the terms and conditions icon

are notified by post,through statement inserts and on our website,which complies with the Banking Code icon

of practice.we feel our fees are resonable and competitive and are clearly shown within literature on our website as well as being detailed on monthly statements,
in veiw of the above i regret to inform you that our original dicision must stand.

it goes on to say i can refer my complaint to financial Ombudsman icon

and they have given me a complaints leaflet.

has anyone else had this letter,is it a standard fob off?

Ill copy the whole letter out if anyone needs to see the full version,

they are making out like this is the second letter i have had and its not its the ONLY letter ive had from them,any advice would be much appreciated,kind regards col x

**ladybird17** · 12th April 2007 16:04

completely standard drivel. No need to post it, it's the same for everyone.
just carry on and stick to the time-scales.

Niklowe · 12th April 2007 16:07

Hi Col,

yes it is a standard fob off

It would be best if you started a new thread icon

in the A&L part so those that are in the know with the A&L can give you specialist help and advice

http://www.consumeractiongroup.co.uk...nce-leicester/

**col123** · 12th April 2007 16:11

Many thanks i have a thread in the A&L part ill paste it there instead,kind regards col x

**redsonja** · 12th April 2007 16:32

Yeah standardr cr*p. My father in laws letter was even addressed "Dear GPRS holder"
What a cheek!

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