Thread: Change of tactic at THE WOOLWICH?

A friend of mine has on two occasions complained to the Woolwich with respect of these bank charges. He phones them up personally. Today he is advised...

That his statements are being sent out for the six years. He is advised that when he does receive them, there will also be a settlement fee from the bank for him to consider. I was taken back by this as my wonderful bank; namely the Yorkshire Bank are apparently the hardest to fight!

So maybe you people with the Woolwich (an associate of Barclays) will have no problem in getting your refunds.

that sounds like good news, try and keep us all updated.

This happened for me as well. Received an offer of 75% of the claim within days with charges. Wobbles

Woo Hoo! Only sent off SAR last week and have already incurred another £70 fees.

So could it be 70% immediately or 100% plus interest plus if you shake it like a dog with a bone?

I don't think it'll make any difference on the time scale to be honest, the Woolwich are probably trying to:

a) effectively dispense with as many 'troublemakers' as soon as possible knowing that a vast majority of SAR enquirers are likely to jump at the chance of instant refund (without having time to go through their statements fully and therefore realise how far off the mark the sum is);

b) possibly targetting these offers to vulnerable customers who historically have low account balances due to continual charges and cannot afford to wait;

c) simply unable to cope with the paperwork and are in serious danger of breaching the 40 day SAR time limit (ie trying to avoid ICO cases);

d) maybe trying to repair some of the Whistleblower publicity - they're probably worried about a mass exodus of customers fleeing to other banks

e) got nervous staff who are making a mass exodus fleeing to other banks!

I suspect they hope they'll get plenty of takers for such a generous off the cuff gesture but I do not believe that when the customer refuses the gesture, that Woolwich will be any more co-operative than it is currently being with court claimants.