Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Account with BG for both Gas and Elec always in credit due to the monthly payment plan paid via DD.
Anyhoo, this month got my statement, clearly showing my account in CREDIT last quarter and remaining in credit after the winter useage. but they have decided to INCREASE my monthly payment by £15 per month.
Not having this I phoned them up. Adviser agreed that it looked like an error but would only decrease the amount by £5...
I told them it was their error and I wanted it put back to the original payment level immediately. NO!
I would have to wait for confirmation of the new payment level before contacting them again to get it reduced further.
I threatened with complaining to Head Office, [no such reply of course] and even switching suppliers.. No Joy.
These people are just far to big these days to even give consumers the slightest bit of customer satisfaction.
but then if i switched the new supplier would prob be just as bad eh?
Cancel the direct debit, and pay the actual amounts on the bills as they arrive.
It is not up to the payee to dictate how much you'll pay them each month regardless of how much you owe them, which is precisely what you are allowing them to do.
I'm afraid under these payment schemes, it IS up to the payee to calculate the annual consumption and average it out over the year. Even the ability to recalculate should it appear the payments THEY said would be adequate for the year are wide of the mark by 10% or more.
British Gas Payment Plan
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