Motorcycle Advice

**dag0n** · 27th March 2007 13:11

I had an accident and broke the exhast on my motorbike back in december,

I left it with a garage since then I have not recieved a single phone call icon

from them to advise of what is going on, I have had to call them every single time to find out what is going on! I havent paid them anything as nothing has been done. Now it is coming up to april and I am still without a bike. I sent them an email

To whom it may concern,

My name is (dag0n) and as you may remember I dropped off a motorcycle (VL125 Daystar) to you in December. It is now April and I am no closer to having a working motorcycle. I personally feel that the service you as a company are providing is terrible. Also your customer service is somewhat lacking. Since my bike has been dropped off to you, I have not had a single phone call icon

to update me on the progression of repairs or to advise me on what the current situation is. Everytime that I have called, I have been fobbed off with stories about the "delivery of parts" and not being able to send half a crate across.

I would now like to know by close of business this Friday (30th March) when I can expect to receive my bike back in full working order. I should warn you that I have contacted the Daily Echo and the Portsmouth News and they are both very interested in publishing a story about the 'service' you provide.

I look forward to hearing from you in the form of either an e-mail or a phone call icon

on telephone number

Regards

does anyone have any advice on what else i can do?

Thanks

**borisbeaver** · 27th March 2007 13:17

Why not go there?

**dag0n** · 27th March 2007 13:24

I could, but the garage is 30 miles from where I live, i can see it now

Me: wheres my bike
them: errr err, still being fixed
Me: Oh ok.
them: bye

wasted journey

tlusnoc · 27th March 2007 18:00

I really can't understand some of you guys, why on earth let these people walk all over you?

Have you contacted Suzuki? They have a customer service department 0500 011959

**louiboy** · 27th March 2007 18:24

Think the bikes a Daelim Daystar VL125. (South Korea Copy like the VL Intruder?)

The main importer or dealer should be able to source an exhaust or have one posted from Korea.

tlusnoc · 27th March 2007 18:39

In that case contact;

ISE Distribution Ltd. Unit 1. New Lane. Burscough. Lancashire. L40 0RY
Phone: (+44) 0845 1301903 - Sales Fax: (+44) 0845 1301904
Parts Fax: 0845 1301905

**rosiecotton** · 28th March 2007 12:59

I'd have written to them making time of the essence and giving them a date by which to carry out the work before you removed the bike and took it elsewhere.

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