Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
First Direct have written with an offer this morning, 1 week after my claim for refund, so that's impressive. In my claim I did include fees charged for returning direct debits but they are saying they are not prepared to consider these charges. Is this right or should I hang out for the whole amount?
I simply phoned First Direct to ask for my statements and they sent them to me within about 10 days by courier, no charge. Then I sent them a letter with a spreadsheet requesting a refund and now they have replied. Look in the library on this site for suitable letters and spreadsheets.
Bank Offer
First Direct have written with an offer this morning, 1 week after my claim for refund, so that's impressive. In my claim I did include fees charged for returning direct debits but they are saying they are not prepared to consider these charges. Is this right or should I hang out for the whole amount?
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Originally Posted by salmon
