Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I sent the first letter, and i have had today (the day i was to send the second letter) a letter saying: "We are currently looking into the issue and will let you have our response as soon as possible..."
and giving a phone number
I guess this is just delaying tactics. Do i send the second letter now? And where is it (I can't find it, sorry )
Furthermore, I shall submit a Consumer Credit Act 1974 complaint to the OFT upon the basis that you have failed to comply with the OFT's direction of 5 April 2006 and are therefore not a 'fit and proper person' to hold a consumer credit licence under the 1974 Act. If you do not understand what this means then seek advice from your legal department.
...
only include this if you intend to do it. Don't make empty threats