Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I've just phoned my branch RBOS to request statements for the last five years, they told me that they would need to charge for this which I said was fine and what was the best way to do this, the person who was helpful said that would need to check how much it would cost. He then came back to tell me it would cost £5 a page. A page!! that would cost about £600. This is unbelievable and only makes me more determined to proceed.
The other day I asked for a history of loans that i've taken out from the account which is about 2 or 3 and have been superseded by each other. Which they said they couldn't provide as it was no longer on the system which would mean somebody would have to go and check some files! What like actually do some work!!! i've since contacted the Financial Ombudsman to complain about they're reluctance to supply these details.
has anybody else had anything like that happen re the charges for statements?
I've contacted customer relations who said onthe phoen that it was not £5 a page but they would come bakc to me to confirm, they then came back to me and said it's £5 a request! So I said thanks and phoned my branch and said that I had phoend earlier for the request and was told it was £5 a sheet, they girl replied yes thats true, this was not the person I spoke to previously so they must have discussed it after. I then said well I've spoek to customer relations who say its 3% a reuqest she then just took my details and said ok we'll get it in the post to you. no mention of when to pay or how much, so just the mention of customer relations worked.
i don't blame these people directly but it does show a lack of knowledge of there products and services, however I do accept that they coudl be new to the job so I'll give them the benefit of the doubt. it does seem however that the first person I spoke to , whoever they turned to ask for the price was just plucking a figure out the air in order to stop me from making my request because nobody is going to pay £5 per sheet for their statements.
I've contacted customer relations who said onthe phoen that it was not £5 a page but they would come bakc to me to confirm, they then came back to me and said it's £5 a request! So I said thanks and phoned my branch and said that I had phoend earlier for the request and was told it was £5 a sheet, they girl replied yes thats true, this was not the person I spoke to previously so they must have discussed it after. I then said well I've spoek to customer relations who say its 3% a reuqest she then just took my details and said ok we'll get it in the post to you. no mention of when to pay or how much, so just the mention of customer relations worked.
i don't blame these people directly but it does show a lack of knowledge of there products and services, however I do accept that they coudl be new to the job so I'll give them the benefit of the doubt. it does seem however that the first person I spoke to , whoever they turned to ask for the price was just plucking a figure out the air in order to stop me from making my request because nobody is going to pay £5 per sheet for their statements.
You have posted this in the wrong place, suggest you ask Dave or Bankfodder to move, you may well then get a better response.
If you look through the FAQ you'll find that you don't just request statements. You send a Data Subject access request under the Data Protection Act - there's a template letter in the template library.
I really would read this site very very carefully; a missed word could make the difference between you winning and losing your claim.
£5 a page!!!!!?
to complain about they're reluctance to supply these details.
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Originally Posted by cbruce
