I contacted Welcome Finance in July 2011 to see if I had a claim aginst them.
They told me I did yet had to send in proof that I had changed address. I did this.
Then they said it had been received but the address not ammeded, can I resend it?
NO! If you can't do your job properly then that tough. Ammend the address simple.
after weeks of speaking to them and Welcomes Complaints team who told me I did not have a claim with them but with the broker I got an applicaiotn form. A team manager called .... and his member of staff called ..... and .....s Operations Manager, assured me that I did have a claim with them.
After sending in the forms to them they now say I don't have a claim with them cause I had to get the
fos
invovled with matters when I had the HP with them
FOS were involved because I wrote to them as it said in the contract and told them I wanted to return the car to them (50% though the contract so I was able to with no penalties.) 6 months it took them to collect the car and they wanted me to pay for these 6 monthly installments to which they were told no
FOS told them to collect it and they did
Car's brakes were jammed by this time due to it not moving but this was tough and their fault.
So now I am left furious for all the messing around they have caused me and expense in calls that I am no further forward.
MOST CERTAINLY NOT "WELCOME FINANCE" BUT "UNwelcome FINANCE".