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[quote=Givuzagame;661359]Can you please tell me how:
Dear Consumer Action team!
I need your legal advice and support in my dispute with company Air France, whose carries I have used having quite unpleasant experience (two flights delays (not due to bad weather, but due to poor organization), missed transit flight and the luggage lost).
Finally, company did not make any reimbursement (even for the lost luggage).
Moreover, company’s representative in Moscow office told me that I cannot apply for investigation of this case, because I have no means to come to Moscow (where ticket was bought) or Paris, being from the remote country.
The Air France clime respond letter given false information that my clime was not submitted in time. However, it was submitted timely and properly, and Mr. BA (Air France, Tashkent) and the office accountant may witness that.
In oral conversations Moscow office also admited that
THEY HAVE LOST MY FIRST LETTER.
However, in the written document they simply “forget” about that, refusing reimbursement.
Resuming:
1. Luggage lost;
2. Two flights late against schedule, i.e. accumulated delays;
3. For that reason I was late to our flight to Tashkent, spending night in Moscow (Domodedovo) with two children in hand;
4. Submitted clime was lost in Moscow, however, Tashkent employees admit that they passed this to the responsible persons;
5. Moscow office in conversation did admit that the clime get lost;
6. However, in official letter they made false statement.
Air France closed office in my country last summer.
How to insure that Air France will react and I will get are proper and fair respond?
Must have been awful for you Klara, especially having the children with you.
The Consumer Action Group is UK based, and as such look at resolving UK issues. I doubt anyone here would have any knowledge of the court system in your country, but I wish you well and hope you get a positive response eventually.
One thought though, I imagine that Air France must belong to IATA, which is international, so maybe you could try them for some advice. There's a link here. About Us
When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.
Should you be offered help that requires payment please report it to site team.
Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007
Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
Yes, the case is complicating because it is really international. I flight from Central Asia to Russia. In Moscow I bought ticket to New York (via Paris). And problem appeared on my way back home.
I submit clime in Tashkent. Soon after that Air France office was closed (and KLM office opened).
Where to submit clime? Moscow office? I have done this, and result was awful. Air France Paris office? Have you any idea on that issue?
KLM and Air France are now part of the same group I believe, so I would suggest you go back to the KLM office. Tell them the problem and see what happens. I would think it would be in your best interest to have the claim in a court in your own country, but I wouldn't know how your court system operates.
When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.
Should you be offered help that requires payment please report it to site team.
Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007
Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
Yes, I have submitted my clime to IATA, in the area "Remittances and settlement", however, I am in doubt if I may get any respond. But I will keep you informed.
I think the only way is court. The question is: where to apply?
I would say in your own country in case you need to attend court yourself. I googled Air France and Tashkent and came up with this document which has a few details about the service and some information on Air France's operation in your country.
When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.
Should you be offered help that requires payment please report it to site team.
Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007
Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
Just to add to what Caro has said - if you haven't done so, you should write to Air France customer services and explain the situtaion. If possible, get the Tashkent employees (ex employees?) to give you something in writing about the fact that they sent off your complaint to the Moscow office. The Air France customer relations address is
Air France
Service client
TSA 60001
60035 BEAUVAIS CEDEX
Fax : 03 44 14 44 79
Steven
Using CAG Toolbar will generate much needed income - Download Here
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My Wins
GE Money Won unconditionally May 2007 NatWest Won unconditionally August 2007 BrighthouseWon unconditionally August 2007 GoldfishWon unconditionally April 2008 (including CI on the basis of Sempra) Clydesdale Financial Services (now BPF) Won unconditionally February 2008
Any opinions are without prejudice & without liability. Do not take any legal action on my advice alone. Almost everything I know concerning the law I learned from this site.
Please note, I will not give advice by PM. Please send a link to your thread and I will do my best to answer there.
IATA is the worldwide trade association that represents and serves international carriers. IATA publishes resolutions and guidelines developed to assist the airline community in providing safe, secure, efficient operations around the world.
On behalf on its member airlines IATA also accredits travel agents, in order to formally recognize reliable agents who are authorised to sell and issue international airline tickets for the carriers.
IATA is not, however, a regulatory body, therefore does not intervene in service disputes or other commercial matters involving customers and the airlines or issuing travel agents.
Should you have a problem or complaint concerning a particular airline or travel agent, we ask that you contact the customer services department directly of the airline or travel agency concerned.
If this proves ineffective, please contact a local consumer's association or even a lawyer if you feel your rights have been overlooked.
We are sorry that we cannot be of further assistance, and hope that you receive a satisfactory resolution of your complaint shortly.
I think the only way is court. The question is: where to apply?
You should only apply to the court if you hav exhausted the customer compliants procedure. AsCaro has poited out KLM and Air France are now the same company so you could try the office in Tashkent again or go to Customer Services in France at the address in my post above.
If you do have to go to court then you can choose Uzbekistan or France. Forget Moscow, they have nothing to do with it - it's either where you live or where the defendant lives.
Steven
Using CAG Toolbar will generate much needed income - Download Here
Confused by Simple Interest? Confounded by Compound Interest? Read my Interest Tutorial
My Wins
GE Money Won unconditionally May 2007 NatWest Won unconditionally August 2007 BrighthouseWon unconditionally August 2007 GoldfishWon unconditionally April 2008 (including CI on the basis of Sempra) Clydesdale Financial Services (now BPF) Won unconditionally February 2008
Any opinions are without prejudice & without liability. Do not take any legal action on my advice alone. Almost everything I know concerning the law I learned from this site.
Please note, I will not give advice by PM. Please send a link to your thread and I will do my best to answer there.
The KLM office should also be the Air France office, and if the French court is like the English, you would need to attend. I have no knowledge at all of courts outside the UK, so you would need to investigate the French system if that is what you plan to do. I'm sorry I can't help more.
When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.
Should you be offered help that requires payment please report it to site team.
Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007
Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
Speadsheet advice for dummies....HELP!!!
percentage and is 8% as per your sample spreadsheet usual?
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[quote=Givuzagame;661359]Can you please tell me how:
Originally Posted by Klara Khon
