Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder tinglyfing Novitiate

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    Default Water Meter A Con

    Hi,

    Am beyond annoyed. Had water meter fitted 18 months ago. am aware of policy that you cant have it removed after 12 months of having one of the flaming things put in. anyway, i was assured by people at the water company, that as a single parent with one child, i could drastically reduce my water bill by having a meter installed.So i did. My payments (i pay monthly by direct debiticon) shot up after 12 months of having the thing (form 19 per month to 43). I have paid without failure. But cant really afford this. there is no way i would have had it fitted had I known this could happen. and no i dont fill a swimming pool every night or anything like that. Am fuming because i think i have been mis informed by the water people. I have been told by them that there is nothing i can do to get it teken out and there is no way of appeal. Surely this cant be right??? If anyone has had success in a similar situation, please let me know!!! Thanks

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  2. #2
    Basic Account Holder morteee Novitiate morteee's Avatar

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    Default Re: Water Meter A Con

    I used to work for a water company and can't remember one instance where they removed one after the 12 months so am afraid you might be stuck with it

    however 43 quid a month does seem high for your circumstances, check that your meter readings are actual reads and not estimated for starters, if they are estimated then provide actual readings, if you have an outside meter under a manhole cover and cant access it they have to send someone out to you to read it

    if the bill is correct check for the following

    dripping taps, they waste ALOT of water so if you have any replace the washers, get a hippo bag for the loo (or put a house brick in there) vastly reduces the amount of water used to flush.

    save your washing up and do one big batch instead of 2 or 3 a day and never leave the tap running when you brush teeth

    all simple things but they do work, I used to be on a meter and my water bill went down to 12 quid a month when I did all those (had a 3 year old boy at the time with all the associated grubbyness, toilet mishaps to clean up after and extra clothes washing as they seem to be dirt magnets!)

    pm me if you need any other help as I still have pals who work there and they might have other suggestions


  3. #3
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    Default Re: Water Meter A Con

    I moved house a year ago and I received a letter from Three Valleys Water telling me they would be installing a meter. It turns out that the water companies can legally install a meter in a property once it has changed hands. In my case it has turned into a bonus. My water rates for 2007/7 would have been 348, but the bill for metered water useage and the usual standing charges will be about 150 for the year.

    As was said above, I would check to see if they have actually been reading your meter. It would do you no harm to read it yourself either and make your own records. And as said above, simple changes to your water using habits can make a big difference.

    Which water company is it by the way?


  4. #4
    Basic Account Holder Caz1974 Novitiate Caz1974's Avatar

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    Default Re: Water Meter A Con

    I was told by the citizens advice that if you had any dependant children and had a water meter then there is a process for having it removed ( but I don't know anything about the 12 month period) perhaps it's worth giving them a bell just to double check things


  5. #5
    deep
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    Default Re: Water Meter A Con

    Hi

    your charges sound excessive for your circumstances. My water bill has drastically been reduced.

    My mother however, went onto water meter 1 year ago and had problems with her bill from day one. Long and drawn out, but reason was toilet in down stairs cloak room had a very small drip leak that was going under floorboards. Which would have gone undetected to this day if she had not been on meter.

    You may have a tiny leak somewhere.

    Regards
    Dee


  6. #6
    Basic Account Holder noniustus_commodus Novitiate

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    Default Re: Water Meter A Con

    Personally I am flabbergasted that you pay that much with a water metre.
    I have 4 kids and we constantly use Bath/Shower etc. AND the washing machine is on virtually 24 hours a day. Yet when I moved into my new property I insisted on getting a water metre. Thames Water sent me a leaflet insisting that with my famly size I would end up paying double. It has been shown that I actually pay HALF. My payments have gone from 30/pm to 15/pm.
    Like I said I have 4 kids and we NEED a lot of water. Either you have the hose pipe on in the garden all day or you have a water leak. Get the water company over to check it out.


  7. #7
    10110001
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    Default Re: Water Meter A Con

    How much is metered water (southern water Crawley)


  8. #8
    Basic Account Holder Innocenti Novitiate

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    Default Re: Water Meter A Con

    My goodness, I want to live where you lot live. My Water bill is 49 a month (not on a meter, no options). Such a con


  9. #9
    Basic Account Holder Caz1974 Novitiate Caz1974's Avatar

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    Default Re: Water Meter A Con

    Innocenti my water bill is almost the same as yours I pay 41.00 a month with no meter on a monthly payment plan ( with no arrears ) my friend down the street has a water meter and hers is approximately 40.00 a month but they have to watch how many times they fill the kettle at that !I think it varies due to the supplier we have Severn Trent water - it's all totally unfair I think the whole country should pay a set price so that they can't make huge profits out of us


  10. #10
    Basic Account Holder Innocenti Novitiate

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    Default Re: Water Meter A Con

    Quote Originally Posted by Caz1974 View Post
    Innocenti my water bill is almost the same as yours I pay 41.00 a month with no meter on a monthly payment plan ( with no arrears ) my friend down the street has a water meter and hers is approximately 40.00 a month but they have to watch how many times they fill the kettle at that !I think it varies due to the supplier we have Severn Trent water - it's all totally unfair I think the whole country should pay a set price so that they can't make huge profits out of us
    I like that idea! It said on the news last year that Water Rates were going to rise and that people could be paying over 400 for their water in 5 years time, I was at this because I am paying 490 a year NOW! And I live in the North West, all it does is rain here!


  11. #11
    10110001
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    Default Re: Water Meter A Con

    Can the OFT do anything about this?

    450 seems an awful lot since you cant switch suppliers?


  12. #12
    Basic Account Holder Innocenti Novitiate

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    Default Re: Water Meter A Con

    I know, it is such a con. I have never understood why United Utilities charge so much.


  13. #13
    Basic Account Holder nitromad Novitiate

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    Default Re: Water Meter A Con

    my water rates at old house was 12pm and in new house 2 miles away its 35 water company says it due to fact im house is near main bus rounte stop that what they think is fair


    nitro



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