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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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RBS Full & Final Offer!


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Hi there! This is the my first time here, hope you can help.

 

I've received a full & final offer from RBS which doesn't include the Contractual Interest I claimed. The offer is for the full amount of the charges but that is all. The Contractual Interest I claimed was at a rate of 16.9%, which amounts to £2214.22.

 

So could anyone please ...... tell me whether I should accept this offer or reject it? I have 2 other claims pending with RBS, so I guess my decision for this claim will effect the other 2? :???:

 

Thanks

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Hi Serene,

 

Having spent a number of days reading this site in preperation for my claim, it depends on a. where you are in the process - e.g. have you sent a LBA etc, and b. do you want to fight for CI - i.e are you prepared to go to court for it?

 

If you are prepared to fight for CI - there are plenty of cases on here and plenty to read... try likeylad or mcuth for inspiration...

 

Good luck!

Stage 1 - RBS SAR sent 05/03/07

Statements recieved 25/04/07 - £1483 + £88 o/d int

LBA dpa sent requesting ALL data held 09/04 with original 40 day timetable..

Clock is ticking........;)

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it is worth noting though that lively and mcuth have very strong legal understanding of what they are doing.

 

I don't to repeat myself, so read what has been written here from about post 4 onwards.

 

http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland/74549-first-offer-received-lba.html#post656350

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Good advice t4ff, key thing is to believe in what you are chasing and decide how much hassle you want to go through. The evidence is there but the more you go for the harder you work and the higher the risks.

Personally, i will be claiming for charges and overdraft interest and then word my claim to be for xx amount and xx amount plus CI if I have to go to court +8% interest and then let the court decide the appropriate level of recompense.....;)

Plenty of examples there, the more you read the cases the more clear it becomes...:)

Stage 1 - RBS SAR sent 05/03/07

Statements recieved 25/04/07 - £1483 + £88 o/d int

LBA dpa sent requesting ALL data held 09/04 with original 40 day timetable..

Clock is ticking........;)

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The evidence is there but the more you go for the harder you work and the higher the risks.

 

Got that right.

 

 

Personally, i will be claiming for charges and overdraft interest and then word my claim to be for xx amount and xx amount plus CI if I have to go to court +8% interest

 

Got that wrong! You should either claim for CI from the start or 8% in court - you can't do both (if that is what you meant). You should have an 8% statement available for the judge to consider as an alternative to CI, but never both together.

 

Sorry if I misinterpreted, just checking ;)

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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I appear to have been reading from the pages of confused.com!!!;)

 

I seem to remember seeing in the links a letter template for a claim which was successful (although was not paid out for CI) and was apparantly speeded up by stating "I will claim for CI at xxx / or 8% statutory if this claim ends in court (% at the judges discretion)- However if satisfied prior to this point I will accept charges plus overdraft interest.

 

Could easily still be at confused.com though!!!:?:

 

A.

Stage 1 - RBS SAR sent 05/03/07

Statements recieved 25/04/07 - £1483 + £88 o/d int

LBA dpa sent requesting ALL data held 09/04 with original 40 day timetable..

Clock is ticking........;)

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Right see what you mean and an interesting tactic but I can't see what benefit this has - in fact I would think IMO that this would be detrimental. Realise this isn't your suggestion, but just giving my opinion on it.....

 

If you interpret what you would be saying (if you did this), you basically want them to pay thousands of pounds in Contractual Interest but if they stall things long enough for it to go to court, 8% will be acceptable. Surely you're talking yourself out of a large settlement? See where I'm coming from?

 

If you are going for CI, then you need to make it clear to the bank that that is what you want and that is all you will accept. You give the judge various options for settlement, not the bank, but no point in showing your cards to the bank is there? Call their bluff!

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Ahah........;)

 

Yep... the light dawns, white horse and knight sit on the horizon looking over all they survey.....:)

 

thanks for clearing that one up T4ff, I thought it was a little strange to show all in one go, reading through some other cases i see people have gone along the same lines and accepted "early", but with a "better" result than would be usually offered but only on response to LBA stage and usually via email to either Tommy or Sandy...

 

Much appreciated......

 

A.

 

tried to tip but must share the love........

Stage 1 - RBS SAR sent 05/03/07

Statements recieved 25/04/07 - £1483 + £88 o/d int

LBA dpa sent requesting ALL data held 09/04 with original 40 day timetable..

Clock is ticking........;)

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I actually never claimed for overdraft interest at all in my prelim & LBA. Should I have done? Would it be too late to add them on at this stage? Maybe I could leave out the CI and go for overdraft interest instead? (To show willingness to be reasonable, etc)

 

What do you all think?

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No don't change things now. Stick to what you are doing. Not because it is right or wrong, but messing around with figures can give the bank the opportunity to apply for strike out as you don't know what you are doing (in their eyes not mine :D).

 

Serene, exactly how far are you through the process? Which letter have you sent and how much of a deadline is left?

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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tried to tip but must share the love........

 

Well thanks anyway. Doubly thanks if you've already thanked me :D (not sure when or why though :?)

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 4 months later...

Trying to claim back charges from RBS. Have a basic Royalties account . Does anyone know what the charge for this from April 2001 until now is ? Just asked the bank but they got snotty and informed us that no cases were being decided for a year until some test case had gone through. Strange because i just recieved £4,000+ from Nat West and the cheque came from RBS litigation centre.....

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