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Hi, this is my first post, so forgive me if I make mistakes but I am in the process of starting a claim against Thomson Holidays for an accident that happened last November in Thailand. While on an excursion, which we booked through Thomson but was provided by another company (Tourismo Asia), my husband had a serious fall from a coach and to cut a long story short spent the rest of our holiday on crutches, confined to our hotel. The accident was caused by the wet towels the coach driver had placed on the steps of the coach in order that peoples shoes did not make it dusty. We have legal cover through my husbands union but they seem very slow and have done nothing apart from ask us for information at this stage. I also sent Thomson a letter (in Dec) outlining our claim which they have passed on to their legal people but still not replied to.
Has anyone had any experience with Thomson or got any advice to offer?
Thomson are pooh,
We had a complaint about a day trip, the whole coach complained, we were promised a refund, nothing.
followed the procedures there and back home....nothing.
that was May 06.
Once youve paid, they dont care.
Thompon at fault Accident
on crutches, confined to our hotel. The accident was caused by the wet towels the coach driver had placed on the steps of the coach in order that peoples shoes did not make it dusty. We have legal cover through my husbands union but they seem very slow and have done nothing apart from ask us for information at this stage. I also sent Thomson a letter (in Dec) outlining our claim which they have passed on to their legal people but still not replied to.
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