Lloyds have paid a goodwill amount into my account without asking me to accept.

**southyorksman** · 16th March 2007 17:00

Hi All,

Help please

sent me letter at the end of fEBruARY OFFERING ME A £750 goodwill payment icon

on the agreement that it was in settlement of my complaint, they have credited my account with this directly even though they didn't ask / give me the option to accept or reject it. What do I do?

Do I have to write to them to formally reject this amount and give it back to them in order to proceed to get the full £2000+ I am claiming? They didn't mark the letter "without prejudice icon

" so I assume they might use it any defence. Their phone number is permanently engaged so it's impossible to speak to them

Do I need to start the process again with another 2 demand letters with all the amounts changed to reflect this payment? What should I do?

IAN

Similar Threads:

**hudu** · 16th March 2007 17:14

Hi Ian..my fellow SouthYorkshireman.

I had the same 750 goodwill payment icon

. There is a template rejection letter in the Bank Templates section of this site. Send them back that.

My thread is here if its any help to you... http://www.consumeractiongroup.c o.uk/forum/lloyds-bank/43155-hudu-lloyds-getting-money.html#post341776

**webbscatering** · 16th March 2007 18:00

The £750 is as it says a good will gesture, write to them saying you accept it as part payment and will persue the rest through the normal channels. I got mine just before christmas which was a very nice gesture thank you.

**Pondfish** · 17th March 2007 10:46

Hi Ian,

This has been pretty much a standard response from Lloyds icon

.

There are 3 different options for you to consider.

You can reject this offer out of hand and ask them to remove it from your account.

You can accept it as part settlement in the understanding that you are continuing your claim for the full amount.

You can accept it as a final settlement.

No need to revisit your claim, but if you wish to continue your claim for the full amount you must send a letter stating you are rejecting this payment as Full and final settlement. As Hudu has pointed out there are now letter templates you can use, and i would strongly advise you use 1 of the letters offered in the link below.
http://www.consumeractiongroup.co.uk...ng-offers.html

As far as i know, Lloyds have never attempted to reclaim this money even if it is rejected out of hand, but leave it alone, and do not spend it until your claim is settled.

If you decide to continue with your claim (which hopefully you will!) then you can now proceed to issue your claim through the courts, having recieved an unsatisfactory answer to your lba icon

.

Pondfish

**GaryH** · 17th March 2007 12:44

You can reject this offer out of hand and ask them to remove it from your account. :grin:

This option is not advisable though - the offer was purely a goodwill gesture icon

and came without conditions. You've a duty to mitigate your loss and the court may consider it obstructive if you refuse it completely.

Accept is on the clear understanding that its a part-payment only and that you are pursuing the remainder. See the letter which pondy has kindly linked for you.

**Pondfish** · 17th March 2007 18:17

Hi Ian /Gary,

Yes i agree with Gary H - that is not an option i would choose. I should have mentioned that. :o

Personally, i accepted the Gesture of goodwill payment icon

as part settlement only, and asked them to remove it from my account within 7 days, if they did not agree with my conditional acceptance. They responded with a letter stating that they would not be making any attempt to reclaim the gesture of goodwill icon

.

I hope Gary's input, and this post, guide you in the right direction.

Pondy

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