Thread: acknowledgment of service filed

hi all, help needed again......
i filled in the online court claim form and Abbey had until 18th to respond, got the following two letters today.

1. an acknowledgement of service of your claim has been filed today, a copy of which is attached. it states that abbey intend to defend all of the claim.

2. letter from abbey as follows:

we are in the process of reviewing this claim and preparing our response. a defence will be filed in due course.

in the meantime, we note that you have claimed the sum of ..... in respect of charges that you say have been made on your abbey account. we appreciate that you may have previously forwarded details of your claim to our internal complaints department however, we do not have access to that information. to expedite the processing of your claim could you therefore please provide to us:

(i) your account number

(ii) details of how you have calculated your claim by date and amount of each charge claimed; and

(iii) details of how the interest is calculated, showing how interest is calculated by reference to each charge.

as you will appreciate, you will need to produce evidence to the court regarding these amounts, and this information should have been appended to your claim form when you filed your claim. we should be grateful if you would provide such details to us as soon as possible.

it would be helpful at this stage if you can provide e-mail and telephone contact details to us.

we look forward.....etc

yours faithfully

abbey national plc

i am confused

1. i definitely included my account number on the claim form (i have just brought the form up and rechecked)

2. i thought that if you filled in the form on line you only sent off copies of your case once a court date is given (i might have misread this bit)

3. do they just want a copy of the spread sheet with the interest calculations on or do i have to break down the formula used to calculate it?

4. should i even provide them with this information? (yet again)

5. should i give them means of contact? dont really want to unless i have to?

6. has any one else had this letter?

my head / brain seriously hurts now

thanks in advance for reading and responding to my epic tale of sorrow



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Hi rosemary,

That's a standard letter. I reckon that what happens is once a claim is acknowledged then it goes from the Complaints dept to the Legal Dept who then treat everything as if it was a new claim and ask for everything all over again.

The schedule is your spreadsheet
The interest depends if its s.69 or contractual but if it's the 8%, then quote them .22p a day
People on here generally give out their e-mail but not phone details although a lot of the final negotiations seem to be done by phone, so it's up to you.

thank you so much! i will re send all the information to them and give them my email address...so much braver when typing...coward i know.