Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Have been plucking up the courage to start out on this mission for a while now and finally took the plunge and wrote to my local Woolwich branch asking for a list of all bank charges applied to my account for the last 6 years. After nearly 3 weeks and no response I called the customer service centre and was kept on hold for nearly 25 minutes to be told that the branch had received my letter and had passed it to the CS department. She then informed me that she was opening up a complaint case and gave me a reference umber. She said that they legally had 20 days to respond to my complaint and that I would receive the information free of charge within this timescale and any offer of compensaiton would be included with the charges information. Has anyone else been given this information?
Do I really need to wait 20 days to get the charges report or statements?
No I just wrote a letter asking for a transaction listing of all the charges applied to my account. Do you think I should send the data protection letter and quote the case reference number they've already given me?
At the beginning
. After nearly 3 weeks and no response I called the customer service centre and was kept on hold for nearly 25 minutes to be told that the branch had received my letter and had passed it to the CS department. She then informed me that she was opening up a complaint case and gave me a reference umber. She said that they legally had 20 days to respond to my complaint and that I would receive the information free of charge within this timescale and any offer of compensaiton would be included with the charges information
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