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hi everyone,
I am taking my N1 Claim form to the courts tomorrow, so i thought it was about time i put in a complaint about my two accounts being closed.
I know I have to put in a complaint to Alliance & Leicester first, but does anyone have a template to follow, just incase there is any wording that i need to use.
It would be great if i could get some help with this.
A complaint letter is not 'legal' in the sense that you have to have a specific wording (like we do when doing MCOL). Rather a complaint is 'any expression of disatisfaction whether written or verbal'.
Just write to A&L and tell them how narked off you are and that you are seeking redress (financial), as you cant prevent the closure of the accounts as this has already been done.
At the end of the day you are looking to progress this to the fos and so it doesnt matter what you write to A&L (although I would always title it 'complaint letter' so there is no confusion) as long you get their 'final decision letter'.
A&L closed both accounts as soon as I asked HSBC to move my Direct Debts to themselves from just one of the accounts and they must have recieved my 1st letter by that point.
Lesley
Account Closure
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