Thread: Who are DCA for Virgin Media?

My partners uncle is being harassed by debt collectors for Virgin Media, the account they are chasing is not in his name but his address.

He has repeatedly told Virgin Media this, but try as he might can not get a dca on the phone to get rid of them. They are sending the usual threatening letters court action, bailiffs ect

Does any one know who collects Virgin Media's Debt and if possible have an address for them. I will write to them and get rid of them....

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Moorcroft

oh dear! Thanks for the response

Originally Posted by mochamoo

oh dear! Thanks for the response

po box 17
2 spring gardens
Stocport
sk1 4aj

phone dont ring them from your own phone
0161 475 2817

check there web site on google and if they harrass you go into templates and get yourself a harrass letter.

it is probably worth contacting virgin media direct.

there s a department called customer concernbased in manchester who deal with all complaints and will help if a debt collection agency is after a debt that is a wrong un.

they will be more prepared to listen to you than moorcroft and if the debt is definitely not your fathers they can recall it from the dca and sort out any issues.

the customer concern dept is based at

shadowmoss road
wythenshawe
manchester.

incidentally they have a collections dept at the same site so theres a fair bit of expertise there should the complaints team need to check a debt out.

hope this helps


hope this helps

I Had The Collection Agency Of Virgin Media Sending Me Notice
That Was Wescot Credit Services Ltd

You could just send them this letter.

Your home address)

_________________

_________________

Date: ____________

To: ______________
__________________

Dear Sir/Madam

Account no:

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).

I am/we are familiar with the Office of Fair Trading debt collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

I/we await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

I/we look forward to your reply.

Yours faithfully



(Your name)

Originally Posted by rory32

You could just send them this letter.

Your home address)
_________________
_________________
Date: ____________

To: ______________
__________________

Dear Sir/Madam

Account no:

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).

I am/we are familiar with the Office of Fair Trading debt collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

I/we await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

I/we look forward to your reply.

Yours faithfully



(Your name)

To rory32

I must add im very impressed with your wording and the way the letter is laid out , if i continue to have this ongoing problem with virgin.net / virgin.Media that you kindly replied too ,id be most grateful for a letter such as this of coarse in a different subject completely . I hope you dont mind me giving you praise were its due ? Regards Delta.Pete PS you certainly know your stuff !

Originally Posted by tawnyowl

I sent Wescot Rory32s letter .Worked very well.Wescot suspended all collection activity.Virgin seem to hand over accounts to them very fast.I am just about to cancel with Virgin i do not have full confidence with them.Iam just trying to find out if i can claim the late payment charges back.

Hi Tawnyowl . I'm glad it worked out for you , after i had read the letter he put up , i thought that would work ,im glad for you ,youll have to ask rory32 about the charges situation not my department im sorry to say ,but glad is all well now . Bet thats alot of stress of your mind now ? All my Best Pete . PS ive got my ongoing saga with virgin.Media but a bit different ,im unable to email from any of my mobiles on virgin.Network plus the emails are all ending Virgin.net ,but ive never had any trouble in the past a couple of days ago im able to receive emails on my mobiles but not send weird or what ?

Had all settings checked over and over and Virgin.Network think the problem lies with Virgin.Media ive no idea my Broadband is well slow but thats nothing new ,but my emailing via my Broadband is fine so im totally confused .
Ive posted a couple a letters of plea on the forum but no helpers as of yet ! Shame

Iam just trying to find out if i can claim the late payment charges back.

Yes you can claim these back as they are a penalty. Virgin would have to demonstrate that they are a true reflection of their costs when a payment is late - which of course they can't.