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    • This is the other sign  parking sign 1a.pdf
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    • Hi, In my last post I mentioned I had received an email from SS who were asking me to hand over the keys to my mother’s flat so they could pass them to the Law firm who have been appointed court of protection to access, secure and insure my mother’s property.  Feeling this, all quickly getting out of my hands I emailed ss requesting proof of this. I HAVEN’T HEARD BACK FROM SS.  Yesterday, I received an email (with attached court of protection order) from the Law Firm confirming this was correct (please see below a copy of this).  After reading the court of protection order I do have some concerns about it:   (a)   I only found out yesterday, the Law firm had been appointed by the court back in January.  Up until now, I have not received any notification regarding this.  (b)   Section 2   - States I am estranged from my mother.  This is NOT CORRECT    The only reason I stepped back from my mother was to protect myself from the guy (groomer) who had befriended her & was very aggressive towards me & because of my mother’s dementia she had become aggressive also.  I constantly tried to warned SS about this guy's manipulative behaviour towards my mother and his increasing aggressiveness towards me (as mentioned in previous posts).  Each time I was ignored.  Instead, SS encouraged his involvement with my mother – including him in her care plans and mental health assessments.   I was literally pushed out because I feared him and my mother’s increasing aggression towards me. Up until I stepped back, I had always looked after my mother and since her admission to the care home, I visit regularly.   .(c)    Sections -  4, 5 and 7  I am struggling to understand these as I don’t have a legal background.  I was wondering if there is anyone who might be able to explain what they mean.  It’s been a horrendous situation where I had to walk away from my mother at her most vulnerable because of; ss (not helping), scammer and groomer. I have no legal background, nor experience in highly manipulative people or an understanding of how the SS system operates, finding myself isolated, scared and powerless to the point I haven’t collected my personal belongings and items for my mother’s room in the care home.  Sadly, the court has only had heard one version of this story SS’s, and based their decision on that. My mother’s situation and the experience I have gone through could happen to anyone who has a vulnerable parent.    If anyone any thoughts on this much appreciated.  Thank you. ______________________________________________________  (Below is the Court of Protection Order)  COURT OF PROTECTION                                                                                                                                                                                   No xxx  MENTAL CAPACITY ACT 2005 In the matter of Name xxx ORDER Made by  Depty District Judge At xxx Made on xxx Issued on 18 January 2024  WHEREAS  1.     xxx Solicitors, Address xxx  ("Applicant”) has applied for an order under the Mental Capacity Act 2005.  2.     The Court notes (my mother) is said to be estranged from all her three children and only one, (me) has been notified.  3.     (Me) was previously appointed as Atorney for Property and Affairs for (my mother).  The Exhibity NAJ at (date) refers to (me) and all replacement Attorneys are now officially standing down.  4.     Pursuant to Rule 9.10 of the Court of Protection Rules 2017 and Practice Direction 9B the Applicant 2must seek to identify at least three persons who are likely to have an interest in being notified that an application has been issues.”  The children of (my mother), and any other appointed attorneys are likely to have an interest in the application, because of the nature of relationship to (my mother).  5.     The Court considers that the notification requirements are an important safeguard for the person in respect of whom an order is sought.  6.     The Court notes that it is said that the local authority no longer has access to (my mother’s) Property.  7.     Further information is required for the Court to determine the application.  IT IS ORDERED THAT  Within 28 days of the issue date this order, the Applicant shall file a form COP24 witness statement confirming that the other children of (my mother) and any replacement attorneys have been notified of the application and shall confirm their name, address, and date upon which those persons were notified.  If the Applicant wishes the Court to dispense with any further notification, they should file a COP9 and COP24 explaining, what steps (if any) have been taken to attempt notification and why notification should be dispensed with.   Pending the determination of the application to appoint a deputy for (my mother), the Applicant is authorised to take such steps as are proportionate and necessary to access, secure and insure the house and property of (my mother).   This order was made without a hearing and without notice.  Any person affected by this order may apply within 21 days of the date on which the order was served to have the order set aside or varied pursuant to Rule 13.4 of the Court of Protection Rules 2017 (“the Rules”).  Such application must be made on Form COP9 and in accordance with Part 10 Rules.              
    • Unless I've got an incorrect copy of the relevant regulation: The PCN is only deemed to have arrived two days after dispatch "unless the contrary is proved" in which case date of delivery does matter (not just date of posting) and I would like clarification of the required standard of proof. It seems perhaps this hasn't been tested. Since post is now barcoded for the Post Office's own tracking purposes perhaps there is some way I can get that evidence from the Post Office...
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Scottish Power - Compensation?? HELP!?


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Hi

My power went off on thursday evening at approx 5.15pm, and didnt come back on again until 9.28pm on friday evening...

 

Scottish Power have said that they will give me £50 as compensation.

However, I lost nearly £150 worth of frozen food, and despite having freezer food cover on my home insurance, I dont see why I should have to pay increased premiums for the next year or two when it was totally SP's fault, and they have admitted that the fault was in their 'maintained' power lines.

 

I spoke to one of the workmen at the top of the street who were fixing the fault, and even they said that SP should pay out for my freezer food, and that if i pushed them enough for it then they would pay out. all it says on their website is that they 'dont normally pay out for freezer food' but the workmen told me that if i kicked up a big enough fuss over it then they would do - its going to push my premiums up by nearly £5 per month - doesnt sound like much, but my current premiums are only £20 per month. so thats an extra £60 per year! pushing my yearly premuim from 250 to £315!

 

is there any literature on here that I can use to help me? Im not quite sure what to do - has anyone been through something similar?

 

I could call energy watch - a friend used to work for them and gave me pretty much the same advice as the workmen...

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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I very much doubt they will give you anymore, the guarantee of service states to pay 30 pounds for each 24 hour period of loss of supply and you have had more than that. Regarding freezer food they will keep telling you to claim on your insurance as this is policy. You could try to excalate it and maybe they will give you more as a goodwill gesture but I doubt it, good luck anyways as I think this ruling is unfair.

 

 

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according to energy watch, the guaranteed standard payment is £50 for the first 24hrs, and £25 for each subsequent 12hr period.

i sw energy watch about it, and they said to write to SP first to see if I had any luck before they get involved....so letter sent today!

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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30 pound is the GOS for the gas being off for 24 hours.

 

 

 

Electricity Distributors’ Guaranteed Standards of Service

  • Your local electricity distribution company also has a number of
    Guarantees of Service.
  • These are as follows:

Failure of main fuse

  • If your main fuse fails and causes your electricity to go off your
    local distribution company will visit within the following timescales
  • Weekdays: Notified 7am-7pm, guaranteed to call within 3 hours.
  • Weekends and Bank Holidays: Notified 9am-5pm, guaranteed to
    call within 4 hours.
  • £20 will be automatically paid if they fail to do this

Supply Restoration during Normal Weather

  • Upon being aware of a fault your local distribution company will
    try to restore a loss of supply within 18 hours.
  • If they fail you can claim by contacting them within one month
  • £50 if you are a domestic customer
  • £100 if you are a business customer
  • And a further £25 payment for each additional period of 12 hours
    where you have no electricity

Supply Restoration during Severe Weather

  • During severe weather it may take longer to restore your supply.
  • You may be entitled to receive compensation if your supply is not restored
    within 24 to 48 hours dependant on the number of faults and the number of
    customers affected.
  • You can claim by contacting your local distributor within three months.
  • If your claim is valid the following apply
  • £25 if you are a domestic customer
  • £50 if you are a business customer
  • And a further £25 payment for each additional period of 12 hours where you
    have no electricity to a maximum payment of £200

Estimates for new supplies and connections

  • Once your local distributor has been given all the necessary information
    they will provide you with an estimate for a new connection within 5
    working days when there is no need for additional significant work.
  • If additional work is needed they will provide an estimate within 15
    working days.
  • This only applies to connections requested to developments of 4 properties
    or less £40 will be automatically paid if they fail to do this

Planned interruption of a supply

  • Your local distribution company will inform you of any necessary
    planned interruptions to your supply by giving you at least 2 days notice.
  • If they fail you can claim by contacting them within 1 month
  • £20 if you are a domestic customer
  • £40 if you are a business customer

Voltage Complaints

  • If you advise your local distribution company of a problem with your
    voltage they will either provide a written explanation within 5 working days or
    offer to visit to investigate within 7 working days
  • £20 will be automatically paid if they fail to do this

Making and keeping appointments

  • When required your local distribution company will make and keep
    timed appointments, offering either morning, afternoon or within a 2 hour
    time band.
  • £20 will be automatically paid if they fail to do this

Multiple Supply Interruptions

  • If your supply is interrupted for more than 3 hours on 4 or more
    separate occasions during a 12 month period from 1st April, you can claim £50.
  • You must claim within 3 months of the end of the 12 month period.

Compensation Payments

  • In cases where a failure payment is automatically due to you we,
    or your local distribution company will send this to you
    within 10 working days.
  • £20 extra payment will be automatically paid if they fail to do this

 

 

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Hi,

 

I work for an energy supplier and I will advise that although they say they wont compensate for defrosted food, if you kick up enough fuss, they will eventually pay it. So keep at em!

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Fantastic - just what I wanted to hear. Ive been told that by the workmen and also a friend who used to work for energy watch, however its nice to hear it coming from someone who works in the industry right now!

are there any pointers you can give - anything that might help them pay up sooner rather than later...?

 

any little phrases that might flag up my case to the right people?? - I know its cheeky, but hey, if you dont ask, you dont get!! :D

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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wait and see what SP say, I dont really know their procedures as i dont work for SP, but, this is what would happen if i received your complaint (and believe me i've had a many like this)

 

Firstly, you would be offered the GOS payment, if you refused, i would ask you to provide receipts for all the food that was wasted. If you dont have receipts, a simple list drawn up yourself with the costs will suffice,

 

however, please dont lie, and say you had £500 worth of lobster and caviar from Harrords or somewhere posh like that, be truthful as you are more likely to be compensated if your claim is believable.

 

Also mention that the engineer working on the fault promised you that you would be compensated. The loss of food would not qualify for a formal complaint to be raised, but because a representative of their company has entered into a verbal agreement with you, that would be a formal complaint, so your claim is processed faster.

 

Normally, i would authorise the payment here. SP have admitted fault, and you were told that you would be compensated, so i think you do have a very strong case.

 

If SP still refuse, your next step is Energywatch, provide them with copies of all correspondece sent and received.

 

Another trick is to contact your local MP and ask for them to contact SP on your behalf, addressed to the MD or Chief Executive. Any correspondence forwarded to me from the CE office are regarding as priority complaints, and have to be resolved in 2 days, and if its from an MP, a reply has to be sent within 24 hours (another great way to speed up the process)

 

Threaten to go to small claims court, watchdog, local papers etc, eventually they will pay you, just to shut you up! (harsh but true) :)

 

Hope this helps, let us know how you get on.

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fantastic!

i sent this letter to them on the 12th:

 

I am writing to request that you provide me with compensation for the loss of power that I sustained on Thursday 8th – Friday 9th March 2007.

 

 

Upon my return from work on Thursday evening, I noticed that the power to a number of houses in the street was off.

The power remained off, despite numerous reassurances by yourselves that it would be restored momentarily, until approx 9.30pm on Friday evening. This means that I was without power for 29 hours.

 

 

I have lost approx £125 worth of food from my freezer due to the lack of power, and subsequently sustained damage to the kitchen floor due to water damage from the defrosting freezer.

 

 

I require compensation in the form of £175 from yourselves. This includes both the Guaranteed Standard Payment of £50, and £125 to cover the freezer food that was spoiled. This was discussed with the Engineer on site on my return from work on Friday evening, who confirmed that I would be compensated for both the Guaraanteed standard payment, and the loss of freezer food.

 

 

I have sought advice from Energy Watch, as I do not feel that I should suffer the consequence of claiming back the £125 to cover freezer food from my Home Insurance provider, and therefore enduring the increase in my Insurance Premiums. I was advised to approach yourselves initially for compensation for the above reasons, before Energy Watch will act on my behalf in the recuperation of monies owed.

 

 

I look forward to receiving a cheque for £175 by return.

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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what do you think? do you reckon that i'll just get the standard response offering me £50 or do you think that on the basis of that letter they might just pay up?

 

any thoughts would be great.

 

already clicked your scales!

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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thats great! but they will probably not pay up straight away. They may stick with the £50 offer, or increase it slightly. If they do, dont give up!

 

Keep mentioning the fact that you was promised compensation from the engineer, as this is the strongest factor of your complaint.

 

When you receive their reply, and if they have refused to increase their offer, politely decline the offer and send them your list of damaged food items, before going to Energy Watch. If they dont respond within 10 days, or still refuse to pay up, then write to Energy Watch.

 

good luck!

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great, i didnt give them a deadline, but i think 7 days should be long enough for them to have received my letter and dealt with it to some extent. if i havent heard from them by monday i'll write to them again with a list of damaged food items.

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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  • 2 weeks later...

just a quick update, have been off sick for a week, and in all that time, have had no response from SP, so sending them the following letter today:

 

 

I am very disappointed that you have failed to respond to my letter of the 12th March 2007 a copy of which is enclosed.

 

 

As previously mentioned in my earlier letter, I have sought advice from Energy Watch on how to approach the matter of compensation from yourselves without having to involve Energy Watch, however despite my earlier attempt, you have failed to settle my complaint.

 

 

I am also disappointed that I have had no communication from yourselves regarding the loss of power sustained on the 8-9th March 2007, despite numerous conversations with your customer services department ensuring me that you would be in contact within approximately 10 days of the power to my property being restored, and a conversation with the engineers who came to repair the fault who promised me that I would be compensated for the loss of freezer food.

 

 

I am writing to inform you that I will give you 14 days to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment as requested in the attached initial letter, sent to yourselves on 12th March 2007.

 

If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

 

 

After that, there will be no further communication from me and I shall issue a claim with Energy Watch against yourselves at the expiry of the second deadline.

 

 

 

any body have any thoughts / advice??

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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just had a call from an Alan Pendleton from SP.. he said that there is no way that they are going to compensate me for the food, and he's going to send me the standard £50 and that is it. I reiterated the fact that a representative of SP had entered into a verbal agreement with me by promising me the compensation, and his reply was ' well he shouldnt have, but anyway, we're still not going to compensate you'

 

what do I do???? do i now write to energywatch? or do i write to the CE?

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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shall i write to the CE with a letter along the lines of...

 

having spoken with AP from your call centre, i wish to make a formal complaint...blah blah (give the reasons as stated above)..enclosed are copies of the previous letters as well as a list of the food lost...

 

and give the CE ten days to respond with payment before i get energy watch involved?

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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right, have just filed a complaint with energywatch

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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  • 1 month later...

got a phonecall the other day about this, from a guy at SP.... he has sent me the £50 GO, and is looking into paying me some form of compo with regards to my freezer food.....but not looking too promising.

ah well.

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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