Roadrunner's OH v Barclaycard

**roadrunner** · 10th March 2007 10:24

Sent off SARN on 15th January for OH's credit card account.

Received a reply from them dated 6th February, stating that copies of the statements had been ordered for him, and he would receive them within the 40 day legal time scale

However, this morning he's received another letter stating that there is a delay due to the same "identical" requests , and that they have informed the Information Commisssioner's Office of the delay, they apologise and assure us we will receive them asap ...

Has anyone else had this, any ideas ???
I'm presuming I have to wait, or do I just go ahead and report them to the IC for non compliance anyway ????

Cheers
X

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ian cognito · 10th March 2007 10:26

They just made god knows how many people redundant icon

in Manchester now they're saying they are inundated with requests????

http://www.consumeractiongroup.co.uk...n-act-non.html

**Advoc8** · 10th March 2007 10:26

You don't have to wait, the 40 days is a statutory requirement. You can complain to the ICO and/or send one of the DPA non-compliance letters in the template library.

**roadrunner** · 10th March 2007 10:52

Cheers Guys,

I'm going to send off the Template 3 letter straight to Barclaycard, rather than the IC, will let you know how I go....

Thanks, have a good weekend
X

**roadrunner** · 19th March 2007 17:06

Ok, sent off non compliance letter, so let's see what happens next

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