Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
lba sent today to telewest/ntl/virgin for refund of non direct debit fees + few late charges, did have a poor english speaking guy call this week trying to advisie fees part of terms+ conditions advised chappie to sent as been with telewest before fees added and i was given a choice how i wanted to pay (i used to go into telewest offices in sheffeild and pay over the counter when we 1st got cable ) he offered 30 pound reduction thanked him and said i continue with court action
Ah - I was credited the fees and asked to call back quarterly to request a refund of £12 (now £15) to cover the 'overpayment'. At my last call, I was told that it might be unlikely that my next request for a credit would be met. I asked for my account to have the note added if that was the case, it would be highly likely I would resort to the courts for the money to be refunded on a quarterly basis.
I too had another 10.00 late payment charge......I called customer services and the woman said I will refund this as a one off but all future charges will stand.
I said its ok ...I will just take them to court again.....The woman was in hysterics laughing and said she had never heard of this...
If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon. Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed. Donations help CAG to help YOU Click here
Tell her to get out a bit more..... that's all they'll be doing in the next few months. Actually, I see Trading Standards (whoever that really is) today have said publicly BTs imposition of non DDM charges is apalling. Why they don't DO something still surprises me.
I think we will see more involvement from them,but these things take time for implimenting.
The publicity recently may force them to do this sooner rather than later.They do act where there is a complaint....but as far as the recovery of the charges go,then its something that you can easily do yourself.
Lets not forget tho......there are 100s of others just as guilty and I suspect are looking at their terms and conditions closely.
More blatent is those who have always operated these charges yet now decide to INCREASE them.......the mind boggles.
If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon. Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed. Donations help CAG to help YOU Click here
Today noticed another cute novelty from VM: T/West used to send you a reminder telling you they would charge you if you didn't pay within x days, they'd charge you £10. VM sends you a letter saying they have already added it, making the letter rather redundant.
I am gettign more and more disgusted with VM by the day... but since I don't want a BT line, and like my BB unlimited, what are my options?
Apologies to people who I was in the process of helping, I may be gone some time.
Not here in ex NTL over the border. The VM letter I get (issued 21 says after the bill, but in reality. for all dates on invoices or reminders, they do not arrive for SEVEN days after the date of creation), states;
If you've paid your bill in the last few days, please ignore this letter.
It is important you pay the outstanding balance ASAP or you will be charged a £10 late payment fee, AND IT COULD AFFECT YOUR CREDIT RATING (My emphasis).
Also, the company you pay is called 'Virgin Media Payments' interesting, that they've hived off even the organisation you pay into another company!
Not here in ex NTL over the border. The VM letter I get (issued 21 says after the bill, but in reality. for all dates on invoices or reminders, they do not arrive for SEVEN days after the date of creation), states;
Hi buzby, because all invoices are done in one go per area number, before a single invoice is posted, actually the whole area number are posted in one batch!
Are you still paying 3 months via S/O? If yes can you confirm if you are like me paying 7 weeks in advance rather than the standard 4 weeks?
My date of service is 16th - 15th, but invoice date varies between 21st - 27th and my credits disappear on the invoice date and not the date of service, so i am effectively paying at least 7 weeks in advance.
I normally pay a year in advance (£300), but for now just 3 - 4 months in advance since i became aware this [problem], please check your balance before your date of service!
As for non-DD fees i have had all returned since November 04 and today i got 1 years worth of non-DD of refunds, until February 08 although i have only paid until May!
Virgin Media (Telewest Scotland)
0800 0730399
Always ask for a superviser if its about Non-DD refunds or late fees, as level 1 bods will usually add a note to your file not to pay any more again.
--
ASI Industries = As i in does tries!
Andrew
ASI Industries = As i in does tries!
As i in does tries!: My definition.
I will try, i may never succeed in the goal, but at least by trying i have a greater chance of success than never trying at all!
My opinions are my own & occasionally may offend, but it is not my intention to cause offence in the first place!
I had to stop paying in advance as the arrival of V+ meant I had to wait for the bills to settle down again, unfortunately since its provision they messed it up big time (charging £15 for V+ and £15 for the retained box) it should have been £15 for both!
Goodness knows, the last invoice from them was £149.99 when it should have been £66 - so no wonder I don;t give them a DD!
The posting dates for invoices is an interesting one, as the billing date and the posting date - being 6 days later, mean that the 28 days they supposedly allow you to pay your bill is only from when they print the bill, NOT when you receive it. Normally this wouldn't matter if a day or so, but when it is held up for a week, it makes a considerable difference.
Even DD customers are required to be given 10 days CLEAR notice of any debit. can anyone actually confirm they get this?
Every time I receive a Virgin bill my heart sinks - it means another hour or so decoding it and fighting for the correct amounts to be applied.
Hi Bookworm, remember there is at least two shifts per day sometimes 4 at VMs call centres.
Level 1 = bods with no authority, but can add notes to your file.
Level 2 = superviser with some authority, authorise deals, change or agree with bods.
Level 3 = manager with most authority, almost all issues will be sorted.
Level 4 = senior manager with full authority of the whole call centre.
When you ask level 1 for the manager, you get level 2 and so on, and it is also good to have a free phone number!
Busby, i see what you mean, just for interest do you have more than 2 services and have you made any changes like remove a service?
Also the level codes above are for all departments (retension) deals!
--
ASI Industries = As i in does tries!
Andrew
ASI Industries = As i in does tries!
As i in does tries!: My definition.
I will try, i may never succeed in the goal, but at least by trying i have a greater chance of success than never trying at all!
My opinions are my own & occasionally may offend, but it is not my intention to cause offence in the first place!
Yep thats the old TW issue add or remove a complete service to an existing contract and they never seam to do anything else but bork the whole thing up!
I had similar had 2 phones lines & tv on DD, 1 phone line was canceled except they canceled the DD for all phone lines back in 99, they arranged to setup another DD, also a friend offer to pay via card, all failed due to they were different names from mine eventually after 9 month later i canceled TW completely!
Sometimes it would be better for VM(TW) to cancel your existing contract and give you a new one with all the bits on it.
--
ASI Industries = As i in does tries!
Andrew
ASI Industries = As i in does tries!
As i in does tries!: My definition.
I will try, i may never succeed in the goal, but at least by trying i have a greater chance of success than never trying at all!
My opinions are my own & occasionally may offend, but it is not my intention to cause offence in the first place!
telewest /virgin lba sent
sent today to telewest/ntl/virgin for refund of non direct debit
Reply With Quote
Originally Posted by buzby
