Thread: Corsicanpine v Natwest ***WON***

Hi,

SAR sent to Natwest, no info received yet only telephone message and letter received today informing me that my account has been selected for review and to get in touch to arrange an appointment at the bank. Anyone advise?

thanks

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yeah don't call them back... I had the same.. just tell them where to go..

Thanks,

My sentiments exactly, just needed some backing from experienced sorts

Cheers

Good luck............ and don't let the Nasties get you down!!!

Received all my statements last Thursday 22nd, letter requesting payment in post next day. Just sit and wait now.

Patience is a virtue, and it comes to those that wait. Both quite true dealing with Nat West .Good luck.

No response to prelim letter, so lba in post yesterday. Yet more waiting!!

But at the end of the day when you get your cash the waiting will forgotten.

No response from Natwest, although Royal Mail website cannot confirm delivery of lba.

MCOL completed today anyway!!

Another few weeks!!!

MCOL acknowledged today, nothing more

Received a letter this morning from the Natwest, they apologise for me having concerns, explain that all thier T's & C's are explained when opening an account, they explain that they do sometimes make charges and that,

"for these reasons, we do not agree with the basis of your complaint. We believe that the charges we levy are for providing services and that they are not penalties or charges for default. Furthermore we believe that these charges are fair, reasonable and transparent.

However, having reviewed your case and as a gesture of goodwill and without admission of liability or error, in this instance we are prepared to offer the amount of £***.00 paid direct to your account.

To accept this offer in Full and final settlement complete the attached form, blah, blah, blah......."

The offer is for my claim of charges but not the £10 SAR fee, 8% interest or the £50 court fee.

Anyone advise

If these charges are for providing services .Why are they stiil offering you a good will gesture ??? If you have not included a claim for interest you will have to accept their offer.

My claim was for the charges , SAR fee, 8% interest and £50 court fee. They have just offered me the charges back.

The 8% interest was this overdraft interest or the court s.69 interest which you cannot claim until you file at court.

Sorry, I should explain,

My claim was issuedthrough MCOL last month. Natwest have another week to defend. The interest was s.69.

Oh right that is clearer. Well the choice is yours Deal or no deal. I would reject the offer and pursue your claim http://www.consumeractiongroup.co.uk...ng-offers.html ,but on the other hand the court could say you were unreasonable continuing your claim if you have been offered a full refund of your charges. So you could write or phone Nat West to ask them to pay your £10 SAR fee and your court fee. They will write back to you and say no chance in my opinion . So carry on with your claim.

If the amount you are claiming is relatively small and you are not bothered about losing your court fee,your S.A.R - (Subject access request) fee and the court interest then settle. They are so arragant in their attitude. They would not hesitate one second to debit your account as we speak for a £38 returned cheque charge. I would continue it is your right to claim against them and if they cannot return your funds quick enough. Before you start court action that's their bad luck.

Just to say that if you accept the offer that they have made, Nasty Vest will not pay out until you have cancelled the court action.

This is not made clear in the offer letter but it is the line that Customer Services are using.

I only found this out yesterday when I chased them for my settlement monies.

Good luck