Thread: Call from Customer Relations

Hi all

i hand delivered to my branch the requested SAR form and required £10 on 23rd Feb (had a copy signed and stamped by the branch for my records). I decided to phone up Customer Relations (got the number from this site) to check that it had been received by HO (this was Mon 5th Mar) and was being processed (nothing beats being diplomatically pushy! - in a nice way!) - they were very helpful in that they contacted the branch i use to ask its whereabouts!! - they had 'misplaced' it boo - but was told by the nice lady at customer relations that she would send me over a list of all charges for the last 6 years today! and asked me nicely not to put in a complaint as she would deal with the matter he he - we shall see!!!

my question is - is that all i need to claim (a list of all charges)? - im not sure weather there is any additional information on the statements that i need for this matter?

any advice on this matter would be of great assistance

thanks to everyone on this site anyway for being united in this cause!

united we stand

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You need date charge was applied to account not date you were informed of charge and amount of charge.

So would be better to have full disclosure or copy statements so you can be sure information is correct.

I am at prelim stage just had form letter to say FAS gives them 8 weeks
what a load of rubbish.

good luck and stick it the mongrels

dpick