Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
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So, when I get a letter from A&L are you saying the responsibility for its contentand accuracy lies solely with MBNA? If so, who is Joe Sbriglia working for?Or do MBNA retain A&L to chase up money for them? Why do I get letters from A&L if I allegedly still owe money to MBNA? your guidance and advice as an employee of A&L would be much appreciated.
MBNA Europe Bank Limited - Mr. Joe Spriglia is one of many with the title "Head of Customer Assistance" (there must be 50 MBNA Head's of Customer Assistance!! I have personally written to him (Mr Joe Spriglia on several occasions, but never have I received a personallly written reply, he only sends computer generated letters - maybe he lives in the USA!!? Mr. Joe Spriglia may well be a 'Nom de Plume' of MBNA Collections (Customer assistance Department - MBNA PO Box 1004 Chester CH4 9WW.
My apologies, to Mr Spriglia, if you do actually exist but my opinion is, that you are just a name that MBNA use on their collections (Computer Generated Letters) similar to Paul Kaloustian!
MBNA Europe Bank Limited appear to have an extraordinary amount of persons, with the title of - "Head of Customer Assistance".
They are basically "COLLECTIONS"
Ensure that your complaints are sent to The MBNA Chief Executive and send a copy to the FLA
angry cat - I'm Cool, my revenge will be served up on a very cold plate!
Hi address i used was
Customer Contact Centre
Bootle
Merseyside
GIR 0AA
Names on replies were
Peter Connolly then Julie Singleton.
They just offered us 60% of claim 7 days after replying to our claim with "looking into it" letter.
Best of luck
pauldicko.
The address on my A&L corespondance is definatly:
Customer Contact Centre
Bootle
Merseyside
GIR OAA
No numbers just letters in the postcode.
The Online HMCS Money claim site rejects this postcode as being outside the UK but if you click on 'Lookup' then select to use the address you have entered it should let you carry on to section 5.
Very confusing!!!
Even Multimap doesn't like the postcode, it gives 15 possible addresses.
Direct Line to A&L's 'Group Customer Relations' - 0116 2004444
They were even quite helpful!!
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[quote=corr33]Hi can anyone give me the contact email address for a & l. just received a letter they are didnt honour a direct debit even though the money was in the account. Im not having them charge me £34.
Dear Mr XXX
Thank you for your Email addressed to Richard Pym, our Group Chief Executive, who has asked me to acknowledge this on his behalf as I am the person responsible for the issue you have raised. Please be assured he will receive and read copies of our correspondence.
We take every complaint that we receive very seriously and it will be passed to the relevant area to investigate the issue that you have raised and endeavour to reach a satisfactory conclusion.
I will now pass your details to the relevant area and they will respond to you as soon as possible.
Regards,
Chris Edeson
GCR Assistant
Group Customer Relations
+Carlton Park B1 GF
(0116 200 2858 (8801 2858)
Fax 0116 200 2227/4150 (8801 2227/4150)
Moneyclaim online does not appear to recognise the Bootle address so here is theit registered office
Alliance & Leicester plc. Registered Office: Carlton Park, Narborough, Leicester LE19 0AL. Company Number: 3263
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When you want to fool the world, tell the truth. Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any
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Alliance and Leicester contact details
The Consumer Forums
Re: Alliance and Leicester contact details
