Thread: Dangler8 V RBOS

Firstly, likelyhood is the branch will forward it on to HO, so don't see the point in going to branch. That said, some have mentioned the benefit of going through branch as they noticed a concern from the branch about receiving an lba and felt that it quickened the process. Your choice really. Recorded whatever!

As for the prelim. If you are sure you have everything then go for it. These two are not related in terms of timescales, so it doesn't matter you get on with things. What I'm trying to say, is it wouldn't be advised to rush the LBA through before the prelim deadline - this is not an issue if you are sending out the prelim before receiving your statements.

calendar days not working days

Hi dangler8,

I notice your prelim deadlin to send lba is tomorrow! Any luck with a reply from RBS yet?

superward

UPDATE- I have had no response to prelim dated 7/3/07 not even a general acknowledgement which is naff. So off today went my lba to Edinburgh and its back to waiting yet again.

Hi dangler8,

Thats a shame. I get the feeling I will be in the same boat come this Tuesday! Also gets the feeling they are getting a tad overwhelmed with all the requests for charges to be refunded

superward

Hi Westy1- Congratulations and thanks for that confidence booster.

Just out of curiosity if anyone can comment, the banks (all of them) have repaid the charges on thousands of claims, some very quickly. Surely by repaying charges it is an admission that they are excessive and unlawful. I can understand the purpose of the prelim letter asking for charges to be refunded, basic charges without interest added. The bank computer system can at the touch of a key produce all the information about a customers charges and totals, it can also automatically credit this amount directly into the customers account. So why is it that often it takes an lba and another 14 days ( sometimes with the start of court process) before the bank makes an offer. An offer of what was asked for in the first place anyway. Im sure 99% of claimants would be happy for their basic charges refunded directly into their accounts from the outset ie prelim request with no interest.
Ok there are exceptions, closed accounts, claiming interest etc and these are usually the ones on the site with the long threads.
Sorry if Im not making sense but im just getting my thoughts aired

There are probably other reasons, but these are three conclusions I can come to.

Firstly, the crazy amount of applications they are having to run through at the moment. As this process gathers wind and more exposure, the amount of claims that the banks are having to deal with are rapidly increasing and as a result their resources are being fully stretched.

Secondly, there is a fair amount of assessment going on - which are worth contesting, which aren't. I would say the ones that are going to cost the banks the most are going to take longer and also the ones that are best written will be dealt with sooner - a water tight prelim will I believe more likely get a response than a poorly written one. I have read elsewhere that word from the bank (can't recall WHICH bank) is that the ones that are well written and appear to come from CAG are addressed sooner.

Thirdly, there is a fair amount of calling your bluff involved. Think about the hundreds of thousands of people who are doing this with bit-part information from places like the BBC, or a random newspaper, or Martins Moneysaving s(h)ite. There is not sufficient information provided for the average joe to know what to do and the banks are no doubt seeing how much you really know about what you are doing. There are tonnes of people on THIS website who fret when they don't get a response in the first week, or flap when the bank tell them to bugger off - imagine who much success they get with people who haven't got a forum like this to ask "what do I do?".

The banks aren't in this to lose money - there absolutely no way they are going to pay a full amount for EVERY single person who simply asks for their money back! For every one who gets a full settlement, I bet there are 10 who either walk away with nothing, or accept 25%, 50% or whatever.



Lol, just stopped for some air and noticed how MUCH I've just written Preaching over....

Hi T4FF thanks for your comments which I have taken on board. One afterthought regarding letter of acceptance of claim. The part which states that conditions and future charges will stand, does this mean that by signing this you can only have one bite of the cherry, and any future mismanagement of ones account will result in charges which will non-recoverable.

i cant see how you can sign your rights away but me being over cautious wouldn't consider signing anything with their conditions on - why should you? You are making a complaint so they are not in a position to call the shots. Any settlements I always advise to send your own letter saying you accept their settlement

Hi T4FF re the aforesaid letters of offer seem to be standard and include
in Full and final settlement of your complaint. However, our Terms & Conditions will continue to apply and any charges that accrue in the future must stand.
I notiiced in T4FF v RBoS *19 you wrote
Thank you for your letter dated xxxx. I wish to accept your offer of settlement on the above account. This will be on the basis of a full and final settlement of my complaint on the above account on the grounds that any future charges will stand.