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Hi all!! Hope this is the correct forum. Sent SAR and £10 cheque to MBNA 07 FEBRUARY 2007. The cheque appeared on my MBNA statement later in the month.
Received reply 12/02/07saying they were investigating my 'complaint' and would reply by 01 March with a FULL RESPONSE. They didn't.
Today, 07 March, I received a letter from Stuart Johnson on Alliance and Leicester headed paper, the jist of which is that the charges which I agreed to are valid, fair etc. and they have not treated my request as a formal DPA Subject access request and have credited the ten pounds to my account. Further, they have only sent statements going back to 10/03/2003 and say they will send the rest within 10 days.
They now ask for £10, my driver's licence/passport, and a full DPA request letter. Grrrrrrrr!!
Finally, they have credited £480 to my account as a gogw and in Full and final settlement.
I am about to reply and send the template letter telling them it was a correct SAR and to get on with it as 40 days expires 21 MARCH. I will also report them to OFT.
Could anyone tell me whether I should tell them to take the £480 back out of my account and the ten pounds? Also, do I need to send copy driving licence?
Sorry it's so long.
Think I've sussed it! Told MBNA by letter RD today to take the money and £10 back and get on with my SAR. Told them to stick to my 40 days deadline. So.... will keep reading these threads and donate to this brill. site if I get a good response!!! Sent them a copy of my ppt. as well just in case the guy is bored looking at words all day.Miaow!!!
Yes you are doing the right thing in rejecting their SAR rejection. keep to your timeline and don't let them try and dictate. you can either reject their GOGW or write and tell them that you accept it in part payment but the you are still going ahead for the rest. they are known for these tactics.
Just to let you all know. I have received a letter offering a further goodwill gesture which brings it up to the full amount from MBNA/Alliance and Leicester following my lba. They say they have credited it to my account. I will accept subject to update statement showing the amount credited.
Hamishcat v. MBNA/Alliance and Leicester.
and £10 cheque to MBNA
settlement.
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Re: Hamishcat v. MBNA/Alliance and Leicester.
