Thread: Before I Start................

Hi
I had an Egg Card several years ago and got into difficulties with a spiraling balance (up to around £11k) and an inability to make repayments. I avoided opening letters/returning phone calls from Egg for a while (over a year!!) but a couple of years ago I started to get all my finances back in order.
The bottom line with the amount I owed Egg is that for about three years I have been repaying a manageable monthly amount via a DCA. As far as I'm aware, Egg still own the debt but I'm not 100% on this.

Spurred on by the fact that I have started to reclaim charges from Llloyds I'm wondering if there may be any charges which I could try and get back from Egg as well??
Does anyone know what sort of reclaimable charges may have been applied against my card account during the period during which my head was buried in the sand (e.g. non payment penalties etc????).
I have no statements/letters and my online access passwords were forgotton ages ago.

Also, given that I still owe Egg via a DCA, is there a possiblity that if I did try to reclaim any unlawful charges that they could ask for the remainder of their balance (still about £9K) back. I have no formal written agreement covering my arrangement with the DCA

Any advice will be much appreciated.
Thanks
BP

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The unique feature of Egg is that they do not send out paper statements, so anyone who lost his password is left in the dark. Until your account was formally closed you would have been unl awfully debited each month with

Late Payment penalty - £20 or £25?
Over-limit penalty - is it £20 or £25?
Horrendous monthly compounded interest on the above.

A £10 Request for 6 years statement does not guarantee the start of a lawsuit so is unlikely to wake up the sleeping dog. Until you ascertain the size of all reclaimable penalties it would be hard to see if it's worth disturbing the status quo. If you are short of the readies it is hard to see what more Egg can do. If in retaliation they demand to raise the pace of repayment, or demand the entire balance, they can only take you to court, where you can challenge the legality of the unlawful charges constituting a sizable part of the balance.

The reality is that Egg is more scared of going to court than you are. It is up to you to tot up what is to be gained and lost by disturbing the status quo. Good luck.

Thanks Mistermind
Good points - well made.
Yes, you're spot on - asking for statements doesn't mean that anything legal will follow but I would have an idea of what any reclaimable charges would be and using the figures you quoted it would probably be a fair few quid.
After I made my first post I realised that I may fall at the first hurdle as I dont know my account/card number anymore. I put a similar post in the HSBC forum and one of the replies I received linked to another thread which suggested that this may not be the end of the world so all may not be lost.
It may be worth rummage in the depths of the attic and see if there's a letter still stached in a box from a house move.

Thanks again.
BP

Hi basspro,
if you are coincidentally requesting 6 years bank statements for 10 quid, there is a good chance these statements would show itemised D/Ds or S/Os to Egg from years ago, each one quoting identifying numbers such as your Egg card or loan number.

If there is no number found which you could nonchalantly quote to Egg, then at least a photocopy of said D/D with precise date on said statement, would give Egg more to research from, and less excuse to fob you off with delays longer than 40 days. They would still ask for proof of your current address and ID as they ask everyone else.

Egg is always trying to gain the psychological upper hand, but I think CAG members with information pooled can dribble the ball past them now. GL.