Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
    Basic Account Holder jenbo Novitiate

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    Default natwest complaints procedure- question

    i asked Natwesticon for my last 6 year's bank statements but they sent me a booklet about their complaints procedure and said there is now no need to get past 6 year's statements. should i insist on getting my statements?:o

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  2. #2
    Basic Account Holder AndySilver Novitiate

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    Smile Re: natwest complaints procedure- question

    Hi, under the data Protection Act, thy have to give you information they hold on you. If you haven't already you need to write to them enclosing a cheque for 10 being the maximum they can charge. I've pasted an example letter requesting your statements below

    [EDIT Removed letter. Please do not paste the letters from the libraryicon onto the open forum. They are for registered members only.]

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  3. #3
    Basic Account Holder AndySilver Novitiate

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    Default Re: natwest complaints procedure- question

    Sorry, didn't realise. Was only trying to help


  4. #4
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    Default Re: natwest complaints procedure- question

    Not a problem - just posting a link to the letter you think is required will be fine..

    i.e. >> http://www.consumeractiongroup.co.uk...ction-act.html

    Thank you


  5. #5
    Basic Account Holder jenbo Novitiate

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    Default Re: natwest complaints procedure- question

    cheers i'll write off for my statements instead of going thru their complaints procedure


  6. #6
    Basic Account Holder Dodgy_Javed Novitiate

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    Default Natwest complaints procedure- question

    I am running a small business, when ever i try and contact my Relationship manager firstly i cant get throught most of the time it is on the answer phone message, when i leave a message he never gets back.

    What should i do as this relationship manager is costing me alot of money as to when i need him he is not around and not helpful.

    the excus he is using he is stuck withother issues and customers.


  7. #7
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    Default Re: Natwest complaints procedure- question

    Quote Originally Posted by Dodgy_Javed View Post
    I am running a small business, when ever i try and contact my Relationship manager firstly i cant get throught most of the time it is on the answer phone message, when i leave a message he never gets back.

    What should i do as this relationship manager is costing me alot of money as to when i need him he is not around and not helpful.

    the excuse he is using he is stuck with other issues and customers.
    To be blunt, if he isn't contacting you then change or look to change bank since if they simply are ignoring you then don't accept poor service.



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