Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
    Basic Account Holder jenbo Novitiate



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    Default natwest complaints procedure- question

    i asked Natwesticon for my last 6 year's bank statements but they sent me a booklet about their complaints procedure and said there is now no need to get past 6 year's statements. should i insist on getting my statements?:o

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  2. #2
    Basic Account Holder AndySilver Novitiate



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    Smile Re: natwest complaints procedure- question

    Hi, under the data Protection Act, thy have to give you information they hold on you. If you haven't already you need to write to them enclosing a cheque for 10 being the maximum they can charge. I've pasted an example letter requesting your statements below

    [EDIT Removed letter. Please do not paste the letters from the libraryicon onto the open forum. They are for registered members only.]

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  3. #3
    Basic Account Holder AndySilver Novitiate



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    Default Re: natwest complaints procedure- question

    Sorry, didn't realise. Was only trying to help


  4. #4
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    Default Re: natwest complaints procedure- question

    Not a problem - just posting a link to the letter you think is required will be fine..

    i.e. >> http://www.consumeractiongroup.co.uk...ction-act.html

    Thank you


  5. #5
    Basic Account Holder jenbo Novitiate



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    Default Re: natwest complaints procedure- question

    cheers i'll write off for my statements instead of going thru their complaints procedure


  6. #6
    Basic Account Holder Dodgy_Javed Novitiate



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    Default Natwest complaints procedure- question

    I am running a small business, when ever i try and contact my Relationship manager firstly i cant get throught most of the time it is on the answer phone message, when i leave a message he never gets back.

    What should i do as this relationship manager is costing me alot of money as to when i need him he is not around and not helpful.

    the excus he is using he is stuck withother issues and customers.


  7. #7
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