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I added up all our charges on our Royalties Premier account going back to Sept 2002 and its £6089 !! So we have decided its well worth claiming. The only thing that is putting me off a bit is the fact that the bank will close our account. We have a Royalties Premier and a Key account with them - both in joint names, charges only apply on the RP account. Would they close both ? I tried to set up a parachute account online with COOP as there was a link on there on Friday but today its gone ! Also, if anyone can help direct me to get my user name changed from my email address it would be most helpful as I cant get the tech support link to work.
I added up all our charges on our Royalties Premier account going back to Sept 2002 and its £6089 !! So we have decided its well worth claiming. The only thing that is putting me off a bit is the fact that the bank will close our account. We have a Royalties Premier and a Key account with them - both in joint names, charges only apply on the RP account. Would they close both ? I tried to set up a parachute account online with COOP as there was a link on there on Friday but today its gone ! Also, if anyone can help direct me to get my user name changed from my email address it would be most helpful as I cant get the tech support link to work.
There is a very slim chance they may close your account, I shall get your user name changed.
hello I see that you have now posted in your bank forum.
Keep trying other banks. I have read that the Halifax and the Natwest are good bets.
Keep the faith
If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW
I am just about to take on RBOS after watching the Tonight Programme ! I added up all our charges and they came to a whopping £6089 ! I have a couple of queries - Its a joint account, do we both have to claim will it be a joint petition ? Is it worth going over the £6089 with the £5000 limit at small claims level. We have two accs with same bank, the charges only relate to the royalties premier account, would they be able to close the other key account ? The nagging thing at the back of my mind, is that its our fault ! If we managed the account better, we wouldnt have been charged ? Thanks to hellhavenofury who suggested putting this on the RBOS site
Well done shilso for getting your settlemet - and so quickly too ! I had all my statements but its just taken me 4 hours to input all our charges onto the spreadsheet the site. Its well worth it, makes you realise what its all for when you see the total at the end !! As its a joint account im getting my hubby to sign the letter too - not sure if thats right or not but it cant help. Im sending it to the Tommy McLean address - so fingers crossed !!
You don't need it to be. Providing you put on the first letter both your signatures and a bit saying please accept (other person)'s signature as authorisation for me to carry out this complaint myself. Be aware, any payment will either be paid into your joint account or will be made payable to both of you if you (unlikely) receive a cheque.
Claiming in excess of £5k has it's downsides, for starters you will be fastracked and as a result, will be exposed to the banks costs if things go wrong. Best solution to this is to split your claim into two periods of reasonably similar amounts so that you can make two claims through the small claims court (i.e. 2001-2004 and 2005-2007).
There are very few incidents of ANY accounts being closed let alone one that is not related to your complaint. Nationwide have recently been heavily fined for forcing people to close their accounts, I think that retaliatory option has been crossed off by the banks.
No one is denying whose fault it is, but the law clearly states that banks are NOT allowed to profit from your wrongdoings. Consequently, if it REALLY costs them £30 to send you a letter then you SHOULD feel guilty. There is research that believes it probably costs them closer to £2 so the other £28 goes towards the banks record profits. Don't think it should nag you from now on.
Good luck with your claim, take your time, do some research, read through the guides in the FAQ forum. You will have your £6k back in no time
If my post has been useful, tip my scales and let me know
Lively, only a quick point I just spotted at the second time of reading it, you may have changed her user ID but you've left the email address visible in your quote hee hee
If my post has been useful, tip my scales and let me know
dizzy, I am not well informed as to your direct question, however I read an article The Monthly Newsletter from this site sent to my email saying Alliance & Leicester were charged by the fos for "retaliatory account closure" so maybe it's worth letting the RBS know about it if they intend to close your account. I'm not sure if this has been tried before, just a thought.
Oops, just found the reply which T4FF wrote for dizzy on another thread. Turns out I really did not need to reply after all cause T4FF's reply seems pretty exhaustive. Ah well, sorry T4FF, I didn't realise. dizzy if you haven't seen it, I suggest you go back to your initial thread prior to this one it's quite helpful with regards to your questions.
Have been reading thru some really great threads on here and think I might have made a boob in my claim. In the back of my head I was aware that there was a charge made by RBS on the above accounts BUT when I went thorough my statements no monthly charge was the same ie
30NOV A/C 100xxxxx £43.00, '29SEP A/C 100xxxxx £15.00, I have a nasty feeling that I should have deducted £28 from the £43 charges ? The letter and list of charges has already gone, has anyone got any suggestions / advise ?
Firstly, I would advise you try to keep all your questions in the same post (if they relate to the same account) that way people can keep an eye on your progress. Rather than click on NEW POST every time, go to your previous thread and click REPLY. We can at least get a background of your claim
To answer your question, you are correct - really speaking you should have deducted your royalties charge because it is an agreed service and RBS have a sly way of doing things in that they add any referral charges (mainly £28) on with your monthly charge - it can be even higher than £43 with other things added in. For reference, I have written up about determining which charges to claim and which not to - a link is in my signature.
What to do about it? You could revise it or you could leave it. What's the worst they can do if you leave? Tell you to revise your statement. If they don't notice it then you've got away with it. On the flip side, if you revise it and revise it early, it could mean less mucking around further down the line. Your call I guess?
If my post has been useful, tip my scales and let me know
Thanks v much, as you can prob tell, im new to this and definitely earn the dizzy bit of my name eh ? I will have a think on it, I may well wait for the first reply but have the revised one ready to go. Think the standard charge for the account is £15 but will check FAQs etc and post it on here too.
Just to keep you updated, I received a letter from Sandy Watt this morning thanking me for my letter ??? and advising that they are currently considering my claim and will respond as soon as possible. Amazingly this letter was dated 1st March 07 the day my Spec Del letter was confirmed deliverd by Post Office !
Been catching up on RBS threads tonight and it looks like more and more people are going for the interest ? I haven't, as I didnt realise it was possible - the CI thing sounded far too complicated although I am sure there are spreadsheeets out there to help. I was under the impresssion that once you have sent of your prelim, u only add on the 8% when u get to court stage is that right ?
Dizzy Doris v RBOS?
online with COOP as there was a link on there on Friday but today its gone ! Also, if anyone can help direct me to get my user name changed from my email address it would be most helpful as I cant get the tech support link to work.
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Re: How likely are RBOS to close our Account ?
Royalties Gold/Prem account charge ??
