Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I wrote to cahoot asking them to send me an account of all charges levied by them since I opened my credit card account (approx 4 years ago).
I received this reply:
Thank you for contacting cahoot.
To order a duplicate statement log onto your homepage, select your account then:
- Click on 'account manager'
- Duplicate paper statement'
They'll then be with you within a week. You'll be charged £5 for each monthly statement you've asked for.
Don't forget you can view and print your statements for the last 12 months. To view these log onto your personal homepage select your account and click on 'statement'.
If you require any further assistance please do not hesitate to contact us again.
Do I need to pay for this information or are they just stalling me?
If you used the template letter provided in the template library, then you have only to pay the £10 you sent with it. Further to this, their 40 days to respond fully to that request began the day they received the cheque - and if they have not replied in that time then you can both report them to the Information Commissioner (this is a BIG thing) and also take them to court to obtain an order that they comply.
I got a similar response from cahoot when I made the DPA request. They are trying to fob you off. If you look in the thread regarding my case with cahoot (http://www.consumeractiongroup.co.uk...ead.php?t=4766) you can see all the correspondance I've had with them.
You can see with mine they then attempted to half the cost "as a gesture of goodwill" but they will provide the information eventually !
Are you using the secure e-messaging facility ? It makes it a lot quicker/easier to deal with.
If you have found this post (or any other post) useful ensure you click on the scales in the top right of that post to give credit where credit is due.
As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment. Seek advice of a qualified, insured, professional if you have any doubts.
question about paying for statements
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