Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I will try and help. I sent my first 2 letters to my local branch and when I received a reply it came from Edinburgh so I sent everything to there from then on. The address is:
Customer Relations Unit
Retail Support
The Forthstone
56 South Gyle Crescent
Edinburgh
EH12 9LE
My advice is to either send to your branch by Royal Mail Special Delivery which is guaranteed to be signed for by 1pm next day and which you can track & trace on Royal Mail w/s OR if you want to save yourself £4.10 (!) you can make two copies of the letter and hand deliver it to your branch along with your £10 payment, (cash or P.O, not cheque). Get them to sign & stamp your copy (this is your proof of delivery & payment). Your branch will forward it to the correct department. You will probably find that they apply a £5 historic statement fee to your a/c even though you've paid already!
I used recorded delivery at £1 to send my letters to my branch (just opposite the PO as it happens lol). You can get a scan of the signature a few days later.
Spud V RBS
letter.
The Consumer Forums
Reply With Quote
