Ok so sent of my request for details of my account - got that back real quick.
Then sent the standard letter asking for the charges back - totalling approx £750.
In my letter they were due to respond by 13th October ... got a letter before then saying they couldn't respond until 26th October. Was definately going to send them a letter before actionon the 13th but ended up flying to California and forgot ... DOH!
But surprise, surprise get a letter on my return dated 26th October saying that I didn't have a claim but that they would offer me £350 to finalise matters ....
So I take it I should write back saying no way baby - I want it all???? But should this be a letter before action or just a 'give it to me or within 7 days I will send a letter before action?
I also want them to stop taking the £12 or so monthly for the Additions Account I have - that I don't want!
Also once paid out - do they continue to make these charges on your account? Does anyone have any experience of that?
Thanks
Indi
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