Thread: kerryanna V's Woolwich/Barclays

Hi to those who were following on Delboy01's thread now I figured out how to do my own !!

In brief Woolwich offered me 450 and then 550 against 1473 (1084 in charges the rest in interest I did give them a chance to settle for 75% at £ 813.00 but they ignored the proposal. I have sent a letter today refusing the second offer telling them they have until 07/03/07 to reimburse me in full otherwise I will take legal action. Going for the full monty guys. Suppose if your going to do a job its worth doing properly!

Fingers crossed

Kels.

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Kerry can you post a timetable of events?

i.e SAR sent, LPA sent, lba etc?

Thanks

No prbs Thailand.

I cant recall the exact date I called Woolwich asking them for a statement of charges against my account for the the 6 years but I think it was around end of Jan beginning of Feb. They Sent me a full list and a letter offering an initial £ 450 (received on the 16th Feb), I replied by letter on the 21st saying I do not accpet and that I would accept and inculded the interest calculations Claiming for a total of £ 1473.00 but advising them that I would settle for £ 813.00, they ignored my proposal and then I got a letter on the 23rd Feb offering £550.00 for Full and final settlement, stating that 'should I choose not to take this offer and start legal proceedings then it is clear we are unable to reach an amicable decision'. sent a refusal letter today as posted on delboys thread and now just to sit back and wait. I dont think they will increase their offer at this stage but am prepared now to see it through.

Kels.

Ok Kerry. What letter did you send (before today) was it a template? From this site or another?

Did you just send a 'no' to thier first offer?

No offence Kerry, you really need to read all of the FAQ's on this site as it appears you have jumped in the deep end.

Whatever the case we'll sort it.

Hi Thailand,

I think you're right!! It was a template. Here is the letter.

Miss Kerryanne Skipper
xxxxxxxx
xxxxxxxx


Woolwich plc,
Jackson House,
Jackson Road,
Clacton on Sea,
CO15 1WH


RE: Your Reference XXXXXXX

Dear Ms xxx

Re. Account number: XXXXXX

Thank you for you letter dated 16/02/07 offering a settlement of £ 450.00 of which is not even equal to half of the amount and for which I am not happy to accept. I am writing to request that you repay all the default charges that have been applied to my account. I do not believe these charges reflect the true cost to Woolwich plc of going into unauthorised overdraft.

The charges total £1084.00 plus as I believe I have been unlawfully deprived of the money I have calculated £388.01interest at the statutory rate, the amount the court will award.

I therefore ask that you repay me the full amount of £ 1,472.01. I have attached a full schedule of the charges and interest with this document.

I am fully aware of the volume of requests you may be receiving due to the recent publicity on such matters and do not wish to be awkward or prolong what could be a simple negotiation process therefore I propose that you offer me a refund of 75% for Full and final settlement within a reasonable timescale of the charges excluding any interest which would amount to £813.00 which is equal to £ 659.01 less than the full amount with interest that I have claimed above.



I look forward for a full response to this letter within 14 days.

Yours faithfully,



.

That was the letter I sent back after their first offer, have I really messed it up now...?

Apprecitae your guidence.

Kels

Firstly about the ERC PM. It is not recommended at this time to pursue this especially as you have too much on your plate with this claim, and you've alot of homework to do too...

I will link you to the Zoots ERC thread shortly.

Regarding this claim, I think of one thing you could do and then another one pops up to the contrary.

I'm thinking start a fresh, or send in letter before action citing they did not take you up on your offer therefore you have retracted it and are pursueing the claim in full, I don't know and hope someone comes up trumps for you.

You haven't set any real deadlines and have been inconsistent with your requests. I am not being rude for a second, just trying to get my head around the possibilities.

I hope someone knows more, In the meantime click FAQ in the above blue bar and get reading trooper!

Thai

Thanks Thailand. Appreciate your honesty. I have already posted the 2nd refusal letter today (the one posted on delboys thread). Do you think I should see what they come back with by 07/03/07 or just start a fresh from today?

Kels

ERC

Originally Posted by kerryanna2

Thanks Thailand. Appreciate your honesty. I have already posted the 2nd refusal letter today (the one posted on delboys thread). Do you think I should see what they come back with by 07/03/07 or just start a fresh from today?

Kels

Can't see any harm in that, its gone now anyway. Lets see what goes on.

Do you want me to copy and paste that letter here so peeps know where you are up to?

You have set deadlines by the way, I'm a little confused if they are Ok.

Thanks thailand that would be great new to all this as you can prob tell! hehe. With regards to the ERC its pretty non standard, I wanted to stay with the lender but there was a little unreasonable behaviour or at least thats how we interpreted it on their behalf. I'll post a thread and get some opinions or though have no intentions of biting off more than I can chew

26th. February 2007

Barclays Customer Relations Team
Woolwich Openplan Services Centre
Jackson House,
Jackson Road,
Clacton on Sea,
Eseex
CO15 1WH

Re: Account number: XXXXXXX

Response to settlement offer – Your Ref: XXXXXXX

Dear xxx

Thank you for your letter dated 23/02/07.
I respectfully decline your offer as Full and final settlement and request, once again, that you return to me all charges imposed on this account, totalling £ 1,472.01.

I will accept the sum offered only as part settlement and on the clear understanding that I will pursue recovery of the remainder, with a county court claim if necessary.

My Request for Repayment letter dated 21/02/07 indicates that you have until 07/03/07 to respond before I proceed to the next stage . My deadline remains the same despite this offer.

If you do not accept my conditions for acceptance, or you do not respond within 7 days, I shall proceed with my claim via the county courts. For the avoidance of doubt, I wish to stress that I do not accept your offer under the terms stated in your letter.


I trust this clarifies my position.


Yours faithfully





Re ERC, thats cool Kerryanne ~ I don't know anything about ERC's other than there was some concern. I'll PM you the other link hun.

hey Thailand the link is kerryanna V's GMAC I think i have done it right - haha.

thanks for everything Thailand i really appreciate it

kels

I hope MCOL is cool too steve. I 've just noticed that the first letter Kerryanne sent was the 21st of Feb just 6 days ago, and another today.

I don't want to further confuse anything but I'm now thinking, if we have to give them 28 days maybe it would be better to think of a date around 21st - 23rd March?

Any thoughts?

Hi Thailand,

Sorry its been a bit quiet been away. I recieved a letter back from them yesterday saying that they are sorry but refuse to increase the offer from £ 550.00 and should I wish to settled to contact them wish i am not going to do. So I will wait until the 23rd and then what do i have to do then as I am away again next thurs until 22nd and wanna try and get everything prepared ready to go for when I get back.

Appreciate your help Thailand.

Cheers,

Hi hun,

Read HERE and as many threads as possible.

And check out the FAQ's HERE too, this is one option.

Thanks Thailand. Do you think I should wait until the 23rd until I start the MCOL?

Cheers Hun.

I would be tempted to send earlier, there is an argument that the bank has made its position clear so you have no choice. They 28 days is tried and tested though.

Its really up to you hun.