I have a closed Woolwich account and have been in the process of claiming charges back for around a year. It took them 8 months to provide me with statements from the accounts startup some 6 yearsago. I wrote them a letter saying I want these charges back and got a reply saying it would take them 4 weeks to look into. After this came another letter from Barclays
Head Office saying they would look into it. A few weeks past and I received the standard " You agreed to our terms when you opened the account so go away" letter.
I sent the lba3 weeks ago with a list of the charges (without 8%) using the spreadsheet from this excellent site. I have not received a response. It is three weeks because it is payday wednesday and as with many people that is when I can afford the Court fee. I have registered with MCOL and intend to file the claim for ₤1450 + interest
on Wednesday.
I cant believe they have ignored the LBA and have not even made an offer to settle prior to a court claim.
I will keep you all informed. Feeling a bit anxious about spending out ₤120 which is a lot to us at moment!! But hey here goes. Watch this space.
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